Metcash

Senior Credit Controller

Metcash  •  Onsite  •  3 hours ago
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Job Description

About the Opportunity

We’re looking for a Senior Credit Controller to join our Finance team in Heatherton, taking ownership of a portfolio of complex, high-value customer accounts.

This is a great step up for an experienced Credit or AR professional who enjoys working autonomously, influencing outcomes, and being the go-to for escalations and risk decisions. You’ll play a key role in improving cashflow, strengthening credit governance, and mentoring others across the function — all while partnering closely with stakeholders across the business.

What you’ll be doing

  • Managing a portfolio of complex, high-risk customer accounts
  • Making informed credit decisions, including holds, terms and escalations
  • Acting as the escalation point for disputes, overdue accounts and customer issues
  • Leading account reconciliations to ensure accurate, clean ledgers
  • Coaching and supporting Credit Controllers with technical guidance
  • Driving improvements in AR performance, including reducing DSO and bad debt
  • Identifying and implementing process improvements across credit operations

You’re Likely a Match If You have

  • Proven experience in Credit, Collections, or Accounts Receivable
  • Strong analytical skills and confidence working with complex account data
  • Experience managing escalations, disputes and high-value portfolios
  • Excellent communication skills with the ability to influence and negotiate
  • A proactive, accountable approach with strong attention to detail
  • The ability to build strong relationships and manage challenging conversations

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:
🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia.

With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

#INHT

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Metcash

About Metcash

At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.

Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.

At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.

Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Macquarie Park, AU
Year Founded
1927
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