Job Description

Solenisis a leading global provider of waterandhygienesolutions The company’s product portfolioincludes a broadarray of watertreatmentchemistries, process aids, functionaladditives, cleaners, disinfectants, and state-of-the-art monitoring, control anddeliverysystemsThesetechnologies are usedbycustomerstoimproveoperationalefficiencies, enhance product quality, protectplantassets, minimizeenvironmental impact, and create cleanerandsaferenvironmentsHeadquartered in Wilmington, Delaware, the company has 70 manufacturingfacilitiesstrategicallylocatedaroundtheglobeandemploys a team of over 16,500 professionals in 130 countriesacrosssixcontinentsSolenisis a 2025 Best Managed Company Gold Standard honoree For more informationaboutSolenis, pleasevisitwww.solenis.com

We are seeking a talented Collections Specialist to join our multilingual Collection team. Reporting to the Cluster Collections Supervisor for France and Benelux, the role is responsible for collecting overdue funds from customers using various collection methods, with a focus on phone calls. Additionally, the position involves identifying reconciliation discrepancies, managing disputes, and building strong client relationships. This is a unique opportunity to work closely with Dutch-speaking customers and make a significant impact by fostering great client relationships.

Key Responsibilities:

• Collections: Collect the maximum amount of overdue funds from customers using various methods, particularly phone calls and emails.
• Reconciliation & Dispute Management: Identify reconciliation differences, manage disputes, and ensure timely resolution.
• Customer Account Review: Review customer accounts regularly to ensure accuracy and efficiency in collections.
• Customer Inquiries: Respond to customer inquiries regarding overdue accounts, providing account details and resolving issues.
• Invoice Management: Provide invoice copies and statements as needed to assist in collections.
• Reporting & Support: Prepare reports and assist Collection Specialists by extracting invoices and settling payments.
• Additional Duties: Perform other tasks as assigned by the Manager.

Qualifications & Profile:

• Experience: 2-4 years of experience in collections or related departments (upstream/downstream).
• Language Skills: Fluent in Dutch, with strong proficiency in English.
• Technical Skills: Solid experience in SAP and basic-to-intermediate Excel skills (e.g., VLOOKUPs, pivot tables).
• Collection Skills: Strong ability to collect overdue payments while maintaining positive relationships with customers.
• Results-Oriented: Driven to meet and exceed monthly collection targets.
• Interpersonal Skills: Ability to build strong relationships with customers and communicate efficiently.
• Organizational Skills: Strong organizational and prioritization skills, with the ability to manage multiple tasks and high volumes of work.
• Learning Ability: Quick learner with the ability to adapt to new computer systems.
• Attention to Detail: High attention to detail with excellent communication skills.

Benefits

• Benefitsplatform
• Life Insurance
• Private Medical Care
• HolidayAllowance
• Christmas andEaster Bonus
• Extra vacationdays (Birthdaysand 1 additionaldayaddedeveryyear of employment)
• Annual Bonus (Target based)

WhyJoinUs?

At Solenis, youwillbe part of a dynamic, international team, working on innovativesolutionsthatshapetheprofessionalcleaningandhygieneindustryWeofferexcitingcareergrowthopportunitiesin a global organizationthatvaluesinnovation, sustainability, andcollaboration

Weunderstandthatcandidateswillnotmeetevery single desiredqualificationIfyourexperiencelooks a littledifferentfromwhatwe’veidentifiedandyouthinkyoucanbringvaluetothe role, we’dlovetolearn more aboutyou

At Solenisourgreatestasset are ourpeopleThatiswhyweoffer competitive compensation, comprehensive benefitsandnumerousopportunities for professionalgrowthanddevelopmentSo, ifyou are interested in working for a world-class company andenjoysolving complex challenges, whether in thelab or thefield, consider joiningour team.