Job Description

The Senior Credit & Collections Specialist is responsible for managing customer credit accounts, monitoring outstanding balances, and leading collection efforts to support company cash flow and financial stability. This role serves as a key point of contact between customers, operations, and internal accounting teams to ensure timely payment resolution, accurate account reconciliation, and compliance with company credit policies. The Senior Credit & Collections Specialist reviews aging reports, investigates billing discrepancies, evaluates customer credit risk, and assists with process improvements to enhance collection performance and reduce delinquency. This position may also provide guidance and support to junior collections staff and assist leadership with reporting and analysis.

POSITION QUALIFICATIONS

• Strong communication, negotiation, and customer service skills
• Ability to professionally manage difficult collection situations and resolve disputes
• Strong analytical, organizational, and problem-solving abilities
• High attention to detail, confidentiality, and accuracy
• Ability to prioritize workload and meet deadlines in a fast-paced environment
• Experience managing high-volume accounts receivable portfolios
• Advanced knowledge of credit and collections procedures and best practices
• Proficient in Microsoft Excel, Word, and Outlook
• Experience with ERP systems and accounting software such as QuickBooks Enterprise, SAP, Oracle, or similar systems
• Oilfield or industrial services industry experience preferred
• Ability to work independently with minimal supervision
• Any other work-related duties as assigned

Education: High School Graduate or General Education Degree (GED) requires; Associate's or Bachelor's degree in Accounting, Finance, or Business preferred.

Experience: 5+ years of relevant accounts receivable, credit, and collections experience required; supervisory or senior-level collections experience preferred.

Computer Skills: Advanced

Certificates & Licenses:

• Valid Driver License with acceptable driving history
• Completion of company required trainings

Other requirements:

• Proficient reading, writing, speaking, and math skills (Proficient in English)
• Pass drug test and criminal background check
• Successfully pass all onboarding training requirements

PHYSICAL DEMANDS
Stand F (Frequently)
Walk F (Frequently)
Sit F (Frequently)
Handling F (Frequently)
Reach Above Shoulder F (Frequently)
Squat or Kneel F (Frequently)
Bend F (Frequently)
Lift F (Frequently)
Carry F (Frequently)

Lift/Carry 51-75 lbs.

Push/Pull 41-75 lbs.

WORK ENVIRONMENT:

SR Credit & Collections Specialist always work indoors at the corporate office. Hours fluctuate and vary according to Operations demand. No shift can be guaranteed, and long hours may be required. Shifts may begin at different hours of the day or evening. SR Credit & Collections Specialist must follow all company and site safety rules and be responsible. This is not only to protect the safety of the SR Credit & Collections Specialist but for other workers, the community, and the environment.