Job Description

• Extensive interaction with customers regarding payment of past due invoices, orders placed on hold and shipments.
• Responsible for understanding the logic and parameters of hold and release decisions.
• Maintain and update customer credit records.
• Process credit applications.
• Conduct detailed credit risk assessments and make recommendations on credit limits and payment terms.
• Review and authorize credit limit changes in line with delegated authority.
• Proactively manage aged debt, escalating high-risk accounts to agreed action plans.
• Lead on resolving complex billing disputes, deductions, and account reconciliations.
• Produce and analyze aged debtor reports, cash flow forecasts, and KPI metrics for management.
• Create, maintain and manage the unresolved deduct/holdback report.
• Address incoming credit reference and waiver requests.
• Ensure customer master file is kept current with accurate information.
• Ensure adherence to credit policies, internal controls, and audit requirements.
• Act as a key point of contact for internal stakeholders (sales, customer service, finance) on credit matters.
• Contribute to process improvements and system enhancements within the credit function.
• Support the Credit Manager/Credit Controller with ad-hoc analysis and projects.
• Other duties as assigned.

Qualifications

• Associate’s degree
• 5+ years of job-related experience.
• Problem solving and decision making skills.
• Degree of independent judgement.
• Degree of latitude and flexibility.
• Provide a solid analytical approach in the area of collections.
• Excellent communication and customer services skills.
• Maintain an organized and functional work area.
• Detail oriented with a high degree of accuracy.
• Models VT’s Mission, Vision, and Values.
• All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries.

Physical Requirements

Tolerance for sitting for long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Comprehensive benefit package including, but not limited to, health, dental, and vision insurance 401(k) with company match, employee assistance program, flexible spending and health savings accounts, life insurance, short- and long-term disability insurance, paid time off/vacation, tuition reimbursement, and more!