Job Description

Job Requisition ID #

26WD97010

You will determine the credit worthiness of customers and potential customers desiring to purchase our products and services based on evaluation of financial condition / ability to pay for such purchase. You will manage a portfolio of assigned accounts whose payments to us are past due. You will contact past-due accounts to arrange for payments while preserving our business relationship with the customer. You will review and make recommendations regarding bad debt or write-offs. You will investigate and analyse credit risks, using available internet and credit agency tools and information. You will report into the Senior Manager, EMEA Credit and Collections. We offer flexible hybrid work arrangements, and you will be expected to work in office three days a week.

Responsibilities

• Conduct financial research regarding the credit worthiness of customers and potential customers, using available credit rating services, annual financial statements, information from financial institutions, other creditors, public/private sector sources, and information obtained directly from customers to determine the viability of extending credit to customers relating to the purchase of our products and services
• Investigate information relating to credit applications that is inconsistent with other reported data / information, or that indicates a possible concern with the applicant's financial / operating stability. Contact applicant representatives directly to secure clarifying / supplemental data regarding the issue of concern
• Make decisions regarding the viability of extending credit to customers and potential customers using our established credit matrix and corresponding processes to determine credit worthiness. Identify and approve credit applications of customers whose financial / performance meets matrix requirements, subject to the Analyst's assigned financial limitations
• Identify and disapprove credit applications of customers who's financial / performance fails to meet matrix requirements or whose past record of business activity with Autodesk / record of payments indicates an unacceptable credit risk. Develop and maintain written documentation of all approved / disapproved credit decisions
• Develop formal written / oral analysis of marginal credit applications, escalating the credit application to regional credit management for evaluation and determination
• Ensure supporting credit analysis includes information relating to all factors considered relating to the application's credit worthiness as defined within the parameters of the credit matrix and in line with credit policy
• Manage a portfolio of assigned accounts that are behind schedule in their payments to the Company
• Research account financial / operating situation to identify indications of deteriorating financial conditions. Contact customers regarding payment of overdue invoices. Secure information from customers regarding the basis for non-payment, including:
  • Customer's temporary financial inability to pay the invoice short-term
  • Customer's dissatisfaction with some element of our products or services and need for resolution of product/service issue before payment
  • Customer's long-term financial insolvency and potential for never paying the invoice
• Manage the Dunning cycle of customers in your portfolio, ensure allocations of payments and solving of identified issue timely to prevent unnecessary suspensions to your customers licences
• Manage all cases and escalations assigned to you for action to optimism customer satisfaction

Coordination:

• Maintain an ongoing program of appraisal and analysis of account activity / payment status. Identify accounts whose continued failure to adhere to payment schedules / honour payments commitments indicates limited potential for securing payments through continued collections efforts. Make recommendations to department management regarding the viability of transferring accounts to a third-party collection’s agency or legal action. As defined by department procedures, recommend the write-off of aged accounts whose payments are more than 360 days overdue
• Negotiate with customers experiencing short-term financial constraints to secure commitments to pay amounts due in the shortest time possible, (including arrangements for rescheduling of the payments process). Follow up with customers to ensure commitments to pay are honoured. Work with Company Sales to secure support for payment when required
• Work with dissatisfied customers to identify the nature of the problem relating to our products and/or services and with Company Operations to arrange for appropriate technical staff support to address/rectify the issue. Work with Company Sales to resolve the customer issue and secure customer payment
• Meet weekly with department management to review and evaluate the accounts within the assigned portfolio. Provide ongoing updates of client contact / client commitments discuss negotiating strategy / possible alternatives, review performance to date against our standard metrics
• Represent us and the department in daily activities with both internal and external auditors, providing documentation, and information regarding the status / activities relating to accounts under review
• Support our credit and collection’s role to clients, with a working awareness of, and regard for the culture of our client's country, management staff, and employees, and local market conditions / business practices. Provide information and guidance to Company management regarding cultural or economic issues relating to financial matters within the clients' specific country and advice regarding historic processes and procedures for accomplishing arrangements for credit and for receipt of customer payment
• Ensuring correct billing of Enterprise and named account customers is timely
• Negotiate all trade credit securities for your customers when necessary
• Month and quarter end reporting responsibilities

Minimum Qualifications

• 4-year degree preferred or equivalent collections experience
• SAP Experience
• Keen negotiator
• Excellent negotiation and communication skills
• Expert in stakeholder management
• Team player, self -motivator with laser focus
• Analytical and data management experience
• Fluent English
• EMEA collections and credit experience

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