Job Description

Senior Court Monitor Team Member – Position Description

Altitude Trampoline Park Austell

POSITION SUMMARY

The Senior Court Monitor goes the extra mile to ensure safety, engagement, and policy enforcement throughout the courts and facility. This is a Level Two position that works closely alongside the Court Supervisor, Security & Safety Coordinator, Managers, and General Manager to help create a safe, organized, and enjoyable environment for all guests.

This position plays a key leadership role in maintaining court safety standards, assisting with guest interactions, supporting operational needs, and reinforcing Altitude Austell’s Jump Life culture and expectations.

CORE RESPONSIBILITIES

Court Safety & Policy Enforcement

• Effectively communicate and enforce all park rules, safety guidelines, and court policies.
• Maintain active visibility throughout the facility during all operating hours.
• Monitor attractions, courts, and guest behavior to ensure a safe environment.
• Address unsafe behavior professionally while maintaining a positive guest experience.
• Work closely with leadership to improve safety protocols and guest understanding of park rules.
• Hold Junior Leads and Court Monitors accountable to operational and safety expectations.
• Assist with crowd control and de-escalation of guest situations when necessary.
• Respond quickly and professionally to incidents, guest concerns, disturbances, or emergencies.

Guest Experience & Operational Support

• Provide professional, friendly, and courteous guest interactions at all times.
• Assist guests with questions, directions, and park policies.
• Support a family-friendly atmosphere while maintaining authority and professionalism.
• Work closely with managers and team members to support daily park operations.
• Assist with park cleaning, organization, and overall facility upkeep as needed.
• Support front-of-house operations during high-volume periods and special events.
• Understand and operate POS systems when front desk coverage is needed.
• Help maintain a clean, safe, and welcoming environment for all guests and team members.

Scheduling & Availability

• Must be available to work Friday through Sunday.
• Must be available during peak operating hours, evenings, and closing shifts.
• Flexible availability for special events, holidays, promotions, and park initiatives preferred.
• Must be able to stand, rotate, walk, and move throughout the facility for shifts lasting 8+ hours if needed.

Leadership & Teamwork

• Promote a team-first mentality focused on safety, guest experience, and operational success.
• Work collaboratively with park leadership and all departments.
• Reinforce professionalism, accountability, and positive guest interactions.
• Maintain a calm, respectful, and solutions-focused approach in challenging situations.
• Lead by example while supporting Altitude Austell’s Jump Life themes and overall guest enjoyment.

Skills & Qualifications

• Previous security, safety, leadership, or trampoline park experience preferred.
• Strong understanding of safety awareness and conflict de-escalation techniques.
• Excellent communication and interpersonal skills.
• Ability to remain alert, observant, and professional in a high-energy environment.
• Comfortable working with children, families, and large crowds.
• Ability to follow established protocols and emergency procedures.
• Strong teamwork and problem-solving abilities.
• Ability to stand and walk for extended periods throughout shifts.

Work Supervision

• Reports directly to the Courts Supervisor, Security and Safety Coordinator, General Manager and Assistant General Manager.
• Works alongside park leadership and operational teams.
• Receives direction, assignments, and performance expectations from park management.

Additional Responsibilities

• Support all departments when operationally necessary.
• Assist during special events, promotions, and peak business periods.
• Perform additional duties as assigned by park leadership.