Job Description

About the role (Digital at Hapag-Lloyd)

At Hapag-Lloyd, digital means making shipping simpler, faster, and easier for our customers through scalable digital solutions and data-driven decision making. In this role, you will drive the digital transformation across our Area Arabian Gulf, including the UAE, Oman, Qatar, Bahrain, Kuwait, Iraq and Pakistan. As part of the Area Arabian Gulf (MAG) team, you will drive digital transformation across the UAE, Oman, Qatar, Bahrain, Kuwait, Iraq and Pakistan.

Working closely with commercial teams, customers, and regional stakeholders, you will help increase adoption of digital products, support customer enablement, and drive continuous improvement across our digital customer journeys.

Key responsibilities

• Drive adoption and performance of digital solutions across the Area to achieve agreed targets across countries and relevant customer segments/verticals.
• Own digital performance reporting end-to-end: deliver accurate, timely, standardized reports; translate data into actionable insights; prepare monthly country performance summaries and support regular management reviews; continuously improve reporting processes.
• Act as the Area focal point for digital product troubleshooting: coordinate resolution with relevant stakeholders, identify root causes and recurring patterns, drive sustainable fixes, and ensure follow-through until issues are fully resolved and recurrence is reduced.
• Plan and coordinate internal and external training activities: manage logistics and communications, capture feedback, and ensure structured pre-/post-training follow-up to improve effectiveness.
• Take ownership of assigned digital products/initiatives: develop and execute action plans, target priority customers, monitor performance, and continuously optimize based on results and feedback.
• Serve as the link between Area countries and regional digital/product stakeholders: consolidate market/customer feedback, ensure alignment on priorities, and support rollout of new or enhanced digital solutions while maintaining brand consistency.

• University degree (or equivalent) in Business, Logistics/Supply Chain, Data/Analytics, IT/Digital, or a related field.
• 3+ years’ experience in a commercial, customer-facing, digital adoption, or performance steering role (shipping/logistics preferred).
• Strong analytical and reporting skills, with the ability to translate data into clear insights, root causes, and actionable recommendations.
• Demonstrated ownership and initiative: able to work independently, think ahead, and drive outcomes beyond assigned tasks.
• Proactive mindset with willingness to improve processes and bring new ideas
• Strong stakeholder management and coordination skills across countries and functions (Sales, Customer Service, regional product/digital teams, IT/support), with consistent follow-through.
• Excellent communication and facilitation skills (written and verbal), able to engage internal teams and customers and support enablement activities across segmented verticals.