Job Description

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Job Posting Title

Senior Coordinator/ College Access & Student Success

Position Type

Professional / Unclassified

Department

LSUAM AA - EM - Rec - Pre-College Programs - Operations (Hana Jordan Malkawi (00007698))

Work Location

1155 Ruffin G. Pleasant Hall

Pay Grade

Professional

Job Description

The Louisiana State University Future Scholars (LSUFS) Program, housed within the Office of Pre-College Programs, is committed to supporting students from college aspiration through degree attainment by providing comprehensive academic, financial, personal, and professional development support.

The Senior Coordinator College Access & Student Success serves as the primary professional responsible for supporting Future Scholars participants as they transition to LSU, persist through their undergraduate experience, and successfully progress toward graduation and career readiness. The position oversees individualized student success coaching, academic progress monitoring, retention and persistence initiatives, intervention strategies, admissions and matriculation support, financial aid navigation, undergraduate engagement programming, and career readiness initiatives.

Reporting to the Associate Director of Pre-College Programs, this position independently manages a professional portfolio focused on undergraduate student success, retention, degree progression, and post-graduation outcomes. The senior coordinator develops personalized support strategies for students, monitors academic standing and graduation progress, coordinates interventions for at-risk students, and serves as a key connector between students and LSU's broader student success network.

The position also maintains responsibility for undergraduate records, persistence metrics, intervention tracking, graduation progression data, and student outcome reporting while supervising student employees and peer mentors who support undergraduate engagement initiatives.

This position will be required to support and help carry out the mission, vision, and values of the Office of Enrollment Management & Student Success.

Student Success Coaching & Retention Services (25%)

• Serve as the primary student success coach for Future Scholars undergraduate participants.
• Conduct regular student meetings focused on academic progress, engagement, persistence, and goal attainment.
• Develop individualized student success plans that support retention, progression, and graduation.
• Monitor student engagement and proactively identify participants who may benefit from additional support.
• Coordinate referrals to academic advising, tutoring, counseling, financial aid, health and wellness services, career services, and other campus resources.
• Maintain regular communication with students and provide ongoing encouragement, accountability, and support.
• Assist students in developing strategies for academic success, self-advocacy, leadership development, and personal growth.

College Transition, Access & Matriculation Support (20%)

• Coordinate transition-to-LSU initiatives designed to support Future Scholars students from admission through enrollment.
• Assist students with admissions processes, enrollment requirements, orientation participation, and matriculation activities.
• Provide individualized guidance related to university policies, academic expectations, financial aid processes, and campus resources.
• Support students and families throughout the transition from high school to college.
• Coordinate onboarding programs, cohort engagement opportunities, and transitional support initiatives.
• Collaborate with Admissions, Financial Aid, Orientation, and other campus partners to promote successful matriculation and enrollment.
• Collaborate with campus partners, including EMSS Retention & Student Success department, to coordinate student success initiatives, strengthen retention efforts, connect scholars to institutional resources, and ensure seamless support throughout the undergraduate experience.
• Lead the development and implementation of comprehensive college, career, and life readiness programming, including financial wellness education that prepares students for successful transitions into post-graduation life. Topics may include budgeting, credit management, student loan repayment, salary negotiation, benefits selection, retirement planning, and other financial decision-making skills.
• Support students not only in achieving academic success and degree completion, but also in developing the personal, professional, and financial competencies necessary for long-term career and life success.

Academic Monitoring, Intervention & Graduation Progression (20%)

• Monitor undergraduate academic standing, GPA performance, credit-hour completion, degree progression, and graduation readiness.
• Identify students experiencing academic challenges and implement proactive intervention strategies.
• Coordinate support plans for students on academic warning, probation, suspension risk, or other academic recovery pathways.
• Facilitate re-engagement plans for students exhibiting signs of disengagement or retention risk.
• Track student progress toward degree completion and intervene when barriers to persistence or graduation are identified.
• Collaborate with academic colleges, advisors, and support offices to promote student success and degree completion.
• Maintain documentation of interventions, student interactions, and support services provided.
• Track efficacy of interventions and follow up to assess whether barriers are being resolved and whether students are progressing toward their goals.

Undergraduate Engagement, Career Readiness & Leadership Development (10%)

• Coordinate programs that promote undergraduate engagement, leadership development, professional growth, and career readiness.
• Coordinate and facilitate workshops and experiences focused on career exploration, graduate school preparation, professional skills development, networking, and internship readiness.
• Connect students to undergraduate research opportunities, internships, leadership experiences, and campus involvement initiatives.
• Support alumni engagement, mentoring opportunities, and professional networking activities.
• Assist students in developing educational and career plans aligned with their long-term goals.

Financial Aid Navigation & Resource Coordination (10%)

• Assist students in understanding financial aid requirements, scholarship expectations, enrollment implications, and funding opportunities.
• Connect students with appropriate financial aid resources and campus support services.
• Provide guidance related to maintaining scholarship eligibility and satisfactory academic progress requirements.
• Collaborate with campus partners to address barriers affecting student persistence and academic success.
• Support students in navigating institutional processes and accessing available resources.

Data Management, Assessment & Reporting (5%)

• Maintain ownership of related data and reporting, including all related assessments. Collect, monitor, and analyze related data to evaluate effectiveness, outcomes, and identify opportunities.
• Develop reports, dashboards, and evaluations for leadership and ad hoc requests as needed to support data-informed decision-making.
• Ensure the accuracy, integrity, completeness, and confidentiality of all records and participant data.
• Maintain compliance with all institutional policies regarding data collection.

Support Staff Supervision (5%)

• Recruit, train, and supervise student employees, interns, and other temporary staff. Assign and monitor completion of work.
• Evaluate staff to ensure alignment with program objectives and consistency in delivery of services.
• Provide mentorship and professional development opportunities to student employees, interns, and other temporary staff.

Other Duties as Assigned (5%)

• Support special projects and strategic initiatives within the Office of Pre-College Programs and Enrollment Management & Student Success.
• Participate in institutional committees, planning efforts, and professional development activities.
• Perform other duties as assigned by leadership.

Required Qualifications:

• Bachelor's degree and one year of professional experience.
• Experience in student success, retention, academic advising, higher education, college access, student affairs, counseling, educational support services, or a related field.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply; a degree is not required if the candidate meets the required years of experience specified in the job description.

Preferred Qualifications:

• Master's degree in Higher Education Administration, Student Affairs, Counseling, Educational Leadership, Social Work, or a related field.
• Experience working directly with undergraduate students in academic support, advising, retention, or student success roles.
• Experience implementing intervention strategies and supporting students experiencing academic challenges.
• Experience utilizing student information systems, CRM platforms, EAB Navigate, Slate, Blackbaud, Workday Student, or related systems.
• Experience developing programs focused on retention, persistence, student engagement, or career readiness.
• Experience supervising student employees, peer mentors, or graduate assistants.

Our ideal candidate possesses the following qualities:

• Strong understanding of student success, retention, persistence, and degree-completion best practices.
• Ability to build meaningful relationships with students from different backgrounds.
• Strong problem-solving, coaching, and case-management skills.
• Knowledge of academic support services, financial aid processes, and student development theory.
• Ability to assess student needs and coordinate effective interventions.
• Strong written, verbal, interpersonal, and presentation skills.
• Ability to manage sensitive information with discretion and professionalism.
• Experience using data to identify trends and improve student outcomes.
• Ability to work collaboratively with campus partners and stakeholders.
• Strong organizational, project management, and time-management skills.

Special Qualifications:

Must possess a valid driver's license and background check which includes a Motor Vehicle Record (MVR) report.

Position may require travel and evening/weekend work during peak programming.

This position and/or position’s responsibilities require work directly with minors. Fingerprinting and National Sex Offender Registry check required.

Your continued employment with the University is contingent upon the availability of adequate funding. If your position is funded entirely or in part by gift funds, continued funding is a condition of employment. Thus, if the funding agency (1) withdraws funds already promised or (2) cancels funding prior to the expiration date of this appointment, your employment will be subject to immediate termination.

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Additional Job Description

Special Instructions

The location of this position is LSU-BR and is not eligible for remote work.

To be considered, qualified candidates will submit a complete application which includes a cover letter explaining their specific interest in the position and how their skills and experiences prepare them for success in this role, a resume, and three professional references.

Please provide resume and transcripts, if applicable. For questions or concerns regarding the status of your application or salary ranges, please contact Hana Malkawi at hmalkawi@lsu.edu.

Skills Needed:

Preferred Skills:

Posting Date

November 9, 2026

Closing Date (Open Until Filled if No Date Specified)

March 9, 2027

Additional Position Information

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N)

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.