Hong Kong Housing Society

Senior / Control Centre Officer

Hong Kong Housing Society  •  Hong Kong Island, HK (Onsite)  •  2 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

The Job

  • Monitor the building systems, E&M facilities and daily operation.
  • Handle customer’s special requests and enquiries.
  • In charge of the Control Centre and report abnormal cases to Managers.
  • Conduct briefing and training, ensure smooth shift handover and efficient information communication.
  • Lead regular drills to ensure all teammates familiar with the emergency handling procedures.
  • Familiar with emergency and crisis handling procedures and give instructions to handle cases when necessary.
  • Co-ordinate with various parties and teammates to handle the works especially emergency calls.
  • Liaise with customers and stakeholders to ensure smooth service delivery.
  • Prepare operation material to coach new teammates.
  • Prepare reports and miscellaneous records.
  • Carry out duties as assigned by the direct supervisor and management deems appropriate

The Person

  • HKCEE / HKDSEE and above with at least 5-year customer services experience or control centre preferred.
  • Basic PC knowledge including Word Processing
  • Knowledge in first-aid is an advantage
  • Good communication and interpersonal skills especially with elderly
  • Mature, service-oriented and attentive to details
  • Good manner with sense of urgency
  • Possess valid Security Personnel Permit
  • Work on shift duty is required
Hong Kong Housing Society

About Hong Kong Housing Society

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city’s “housing laboratory”, we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.

HKHS is governed by Members with a Supervisory Board and an Executive Committee made up of professionals coming from all walks of life. The Supervisory Board is responsible for the formulation of the Housing Society's mission and guiding principles; whereas the Executive Committee establishes strategies and policies to achieve the corporate mission and objectives. The Management, led by the Chief Executive Officer and Executive Director, is accountable for the implementation of the strategies in business operations.

香港房屋協會(房協)成立於1948年,是一個獨立的非牟利機構,致力為香港市民提供優質居所。在政府的支持下,房協發展不同類型的房屋計劃,配合社會不斷演變的需要。

作為香港首個非政府的房屋機構及香港「房屋實驗室」,房協緊隨時代步伐,自行推出或與政府合作推行嶄新的提案,以解決不同的住屋需要。這個創新求進的理念是我們業務發展的基石。

房協由委員管治,其監事會及執行委員會的成員均是來自社會各界的專業人士。監事會負責制訂房協的宗旨及企業原則,執行委員會負責制訂策略及政策,確保公司策略與機構宗旨及既定方針相符,由行政總裁兼執行總幹事領導的管理層則負責執行日常業務上既定的策略。

Industry
Nonprofit & NGOs
Company Size
501-1,000 employees
Headquarters
Hong Kong , HK
Year Founded
1948
Website
hkhs.com
Social Media