Job Description

You want to play a part in making NSW a better place to work, live and travel.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

As a Senior Continuous Improvement Specialist, you will drive process and capability improvements that enhance the end-to-end customer experience across large programs of work.

This role is pivotal in embedding a culture of continuous improvement within the Asset Capability & Continuous Improvement branch, ensuring operational excellence and alignment with strategic priorities.

You will work closely with stakeholders to identify opportunities, implement best practices, and deliver initiatives that improve efficiency, effectiveness, and customer outcomes.

Key responsibilities include:

• Leading continuous improvement initiatives across asset management and service delivery functions.

• Developing frameworks, tools, and methodologies to support process optimisation and uplift.

• Collaborating with internal and external stakeholders to identify improvement opportunities and implement solutions.

• Monitoring performance metrics and reporting on improvement outcomes.

• Promoting a culture of innovation and knowledge sharing across the branch.

For more information on this position and business unit, view the and information pack

About you

You are a strategic thinker with a passion for driving change and improving business performance. You thrive in complex environments and have the ability to influence outcomes without formal authority.

Your strong analytical skills and collaborative approach enable you to deliver sustainable improvements that benefit both customers and the organisation.

To succeed in this role, you will bring:

• Tertiary qualifications in a relevant discipline or equivalent performance data analysis experience in reliability and business improvement in complex, dynamic working environments.

• Demonstrated experience in continuous improvement, process optimisation, or business transformation within a large organisation.

• Strong stakeholder engagement and communication skills, with the ability to influence and build consensus.

• Proven ability to analyse data, identify trends, and develop actionable insights.

• Knowledge of asset management principles and experience in asset-intensive or government environments is desirable.

• A proactive mindset and commitment to ongoing learning and development.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Thursday 7 May 2026.

For more information about this role, please contact STEPHEN.MAHCHUT2@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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