Job Description

About the Role
We are seeking Senior Continuous Improvement Lead to drive and embed continuous improvement initiatives across our managed IT service operations. This role will not only lead improvement projects but also serve as a mentor and trainer, building continuous improvement capabilities by teaching Continuous Improvement, Lean Six Sigma, process mapping, and operational excellence skills to client-facing teams and internal stakeholders. The role involves collaborating with diverse teams across the Americas, Europe and Asia.

Responsibilities & Tasks

Key Responsibilities
· Lead continuous improvement initiatives to enhance client-facing service operations.
· Teach, coach, and mentor client-facing teams and internal stakeholders on continuous improvement methodologies, including Lean Six Sigma and process mapping.
· Design and deliver training programs, workshops, and learning materials to build a culture of operational excellence.
· Apply Lean Six Sigma principles and program management best practices to ensure successful project execution and sustainable outcomes.
· Manage multiple continuous improvement projects, tracking progress, risks, and impact.

Experience, Skills and Qualifications Required

Required Skills and Experience
· Lean Six Sigma Black Belt w/3+ years additional project management or operational excellence success required, Master Black Belt preferred
· 5+ years’ experience in continuous improvement, operational excellence, or process optimization roles, preferably in IT or managed services.
· 5+ years direct experience in outsourced IT Managed Services including Service Desk, ITAM, Incident Management, Networking or Data Center required.
· Demonstrated experience transferring continuous improvement skills to others through training or coaching.
· Expert level skills in Lean Six Sigma Tools, including process mapping and data analysis.
· Proven program/project management experience.
· Excellent cross-cultural communication and stakeholder management skills, comfortable working with teams across cultures and time zones.
· ITIL certifications preferred
Formal project management certification preferred