Job Description

N2O is a creative brand experience agency that blends cultural intelligence, human insight and bold ideas to create experiences people seek out, in real life and online. From discovery to conversation to conversion, we blend physical and digital experiences, bringing brand worlds to life in ways that spark emotion, ignite advocacy and drive measurable impact.

As part of The Globe Groupe, we’re connected to 500+ specialists across Europe in beauty, retail and shopper marketing, helping us build brand experiences with global ambition and local impact.

Our in-house Marketing and Communications team drives the voice, visibility and reputation of N2O across B2B channels, supporting business growth by turning our work, thinking and results into compelling content that builds credibility, opens doors and converts opportunities.

This is a unique opportunity to play a central, senior role in how N2O presents itself to clients, prospects, partners and the wider industry.

As Senior Content Manager, you will lead content strategy and delivery across N2O and its retail partnership sub-brands and play a key role in shaping how the agency tells its commercial story.

This role combines strategic editorial ownership with commercial acumen. You will produce and oversee high-quality content across thought leadership, brand storytelling, campaign activity and commercially focused formats, while also providing expert narrative input into pitches, tenders and new business submissions. You will know how to find the strongest angle, structure a compelling argument and tailor messaging to different audiences, from industry readers to procurement teams to senior clients.

You will line-manage the Digital Executive and work closely with the Head of Marketing & Communications, Client Development, Creative, Strategy and senior stakeholders to ensure N2O’s content consistently reflects its expertise, ambition and point of difference.

This role is ideal for a commercially minded senior content professional who combines strategic thinking with outstanding writing: someone ready to take real ownership and make a tangible impact on agency reputation and growth.

Key Responsibilities

Content Strategy & Planning

• Own and evolve N2O’s content strategy, ensuring all activity is purposeful, commercially connected and aligned to business priorities.
• Build and manage a content calendar across channels, sub-brands and campaigns, balancing always-on activity with strategic moments.
• Partner with the Head of Marketing & Communications to shape narratives, identify thought-leadership opportunities and connect content to commercial objectives.
• Use audience insight, performance data and market trends to continuously improve the relevance and impact of content output.

Commercial Content & Pitch Narrative

• Provide expert narrative input into pitches, tenders and RFP responses: shaping the story, identifying the strongest proof points and ensuring submissions are compelling, coherent and on-brand.
• Collaborate with Client Development, Strategy, Creative and Operations to translate complex briefs into persuasive, well-structured written responses.
• Develop and maintain a bank of high-quality case studies, credentials copy and proof points to improve the speed and quality of future commercial submissions.
• Ensure N2O’s commercial and marketing messaging stay aligned, so the agency presents a consistent and credible narrative across all touchpoints.

Content Creation & Execution

• Write and edit high-quality content across multiple formats: thought leadership articles, blogs, social posts, case studies, emails, internal communications, website copy and more.
• Ensure all content reflects N2O’s tone of voice and brand identity consistently across the agency and its sub-brands.
• Interview internal stakeholders, senior leaders and clients to surface the insight, expertise and stories that AI cannot access.
• Brief and collaborate with designers, video editors and multimedia contributors to deliver rich, varied content.
• Use AI and automation tools strategically to increase content velocity and quality, while maintaining brand integrity and editorial standards.

People Management

• Line-manage the Senior Digital & Social Executive, providing day-to-day direction, regular 1:1s and ongoing feedback.
• Brief and review the Senior Digital & Social Executive’s output, ensuring quality and consistency across social channels.
• Support the Senior Digital & Social Executive’s professional development, contributing to their PDP objectives and growth.

Content Performance & Digital

• Manage content updates across Webflow websites and campaign landing pages for N2O and its sub-brands.
• Own content performance reporting using GA4, LinkedIn and other relevant tools, using insight to optimise and iterate.
• Apply SEO best practices across thought leadership, case studies and web content.
• Repurpose and refresh existing content to extend its reach and relevance.

Internal Communications

• Contribute to and help produce internal communications content, including the company newsletter (The Scoop) and other internal storytelling initiatives.
• Support a consistent internal voice that reflects N2O’s culture, values and direction.

Requirements

Essential

• Exceptional writing, editing and proofreading skills across multiple formats and audiences.
• Strong commercial acumen: able to understand what makes content persuasive in a new business, pitch or client-growth context, and connect content activity to commercial outcomes.
• Proven experience in a senior content, editorial or marketing role, ideally within an agency or B2B environment.
• Experience providing narrative input into pitches, tenders, proposals or commercially focused submissions.
• Strategic thinking: able to shape content strategy (not just execute it), connecting messaging to audience needs, business objectives and brand positioning.
• Strong ideas-generation and planning abilities; confident taking a brief, finding the angle and building a narrative.
• Experience managing or mentoring a junior team member.
• Comfortable working cross-functionally with senior stakeholders to gather information, challenge inputs, and shape stronger outputs.
• Pragmatic and productive mindset, with a willingness to use AI and digital tools to improve speed, structure and quality.
• Strong attention to detail, consistency and brand alignment.

Desirable

• Experience in experiential, retail, shopper, creative or marketing services sectors.
• Familiarity with Webflow, GA4, LinkedIn campaign tools or similar platforms.
• Knowledge of SEO and content optimisation.
• Experience briefing or working with designers, video editors or freelance contributors.
• Comfort creating or scripting short-form video content for social and digital channels.

• Awareness of trends across brand experience, shopper marketing, social, influencer, retail media and experiential marketing.

Growth and Development

This is a role with genuine scope and seniority. You will have the opportunity to:

• Own and shape N2O’s content strategy, influencing how the agency presents itself across every channel and commercial context.
• Play a direct role in new business success, client retention and agency reputation.
• Work closely with senior leaders across the business on high-value opportunities and strategic priorities.
• Build a best-in-class library of thought leadership, case studies, credentials and commercial content.
• Develop from a senior content specialist into a strategic voice at the heart of a growing agency.

Benefits

• Gross annual salary up to £50k
• 23 days annual leave plus bank holidays rising each year (capped at 30)
• Life assurance - to support the financial security of your loved ones
• Day one access to Digital GP service 24/7 - we know getting hold of a GP can sometimes be difficult (plus free private medical healthcare after 2 years' service)
• Retail discounts scheme - save money on lots of everyday high street, online purchases as well as treats and experiences
• Employee Assist Programme 24/7 - support when you need it on a range of practical, financial, health and legal issues
• Regular company socials from BBQs to festive celebrations
• Quarterly and annual recognition award schemes
• Season ticket loan
• Free breakfasts / hot and cold beverages
• Free car parking