Job Description

Shape how enterprise software speaks! As a Senior Content Designer, you will define the language that powers the experience of Epicor products used across manufacturing, distribution, supply chain, and retail industries. Every label, message, workflow, and AI-generated response plays a critical role in helping skilled operators complete complex work with confidence. You will be responsible for establishing content standards, shaping the product voice, and designing content for both traditional product experiences and emerging AI-driven interactions. We are seeking applicants with exceptional writing craft, strategic UX thinking, and a passion for creating clear, trustworthy experiences that help customers work smarter.

What you will be doing:

• Define and maintain content standards across Epicor products, including UI copy, microcopy, onboarding, contextual help, error states, empty states, and in-product messaging.
• Establish and evolve the product voice, terminology framework, and writing patterns to ensure consistency across product teams and AI-generated experiences.
• Design content for AI-powered features, including conversational interfaces, agent responses, system-generated summaries, smart recommendations, and autonomous workflow notifications.
• Partner closely with Product Designers, Product Managers, and Engineers throughout the product development lifecycle, contributing content strategy from discovery through delivery.
• Lead content audits and information architecture improvements that simplify complex enterprise workflows, reduce cognitive load, and improve usability.
• Create and maintain content guidelines, pattern libraries, and documentation that enable teams to produce consistent, high-quality content at scale.
• Advocate for plain language, mentor designers on content design principles, and contribute to design reviews that elevate the overall product experience.

What you will likely bring:

• 5–8 years' experience in Content Design, UX Writing, or Content Strategy, with shipped work in enterprise software, B2B SaaS, or other complex workflow-driven products.
• A portfolio demonstrating the ability to simplify complex concepts through clear, user-centered content and thoughtful interaction design.
• Experience defining product voice, tone, terminology standards, and scalable content systems across multiple products or platforms.
• Expertise writing across a variety of product experiences, including UI microcopy, onboarding, contextual guidance, error messaging, and system-generated content.
• Demonstrated experience incorporating AI into your content design practice, using AI tools for drafting, content analysis, iteration, and quality improvement while maintaining strong editorial judgment.
• Excellent collaboration, communication, and stakeholder management skills, with the ability to influence cross-functional teams through thoughtful content strategy.

What Could Set You Apart:

• Experience designing content for AI-powered products, including copilots, conversational interfaces, intelligent agents, autonomous notifications, or AI-generated summaries.
• Hands-on experience using AI-assisted development tools such as Cursor, Claude, GitHub Copilot, or similar technologies to prototype, test, or scale content experiences.
• Understanding of AI agents, Model Context Protocol (MCP), or emerging approaches to designing trustworthy AI interactions.
• A well-developed perspective on the evolving role of Content Design in an AI-first world, balancing human judgment, clarity, structure, and responsible AI communication.
• Experience working within manufacturing, distribution, supply chain, retail, or other complex enterprise domains.
• A pragmatic, data-informed approach that values testing, iteration, and continuous improvement based on real user behavior.

Join a team where craft is respected as leadership, innovation is encouraged, and your expertise can influence products used by businesses running real-world operations at scale. Here, your success is our success—and together, we go further.

#LI-TO1 #LI-HYBRID

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Range:

Minimum: $94,000 USD Maximum: $151,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Matthew Brady