Job Description

• Competitive salary + a range of leading employee benefits

• Hybrid role + centrally located offices in Britomart + flexible working options

• Fixed-term opportunity until mid-August 2027

Mō te tūranga | About the Role

We're looking for a Senior Content Designer to join our Performance Excellence team on a fixed-term contract until August 2027.

You'll help improve how knowledge is shared across Westpac through KnowHow, our internal knowledge platform. Working with stakeholders across the business, you'll create clear, user-friendly content that helps people find information, make decisions and get things done.

What you'll be doing:

• Create and improve clear, easy-to-use content.

• Simplify complex information for employees.

• Keep content accurate, relevant and up to date.

• Champion plain language and accessibility.

• Lead content reviews and improvement initiatives.

• Use insights and feedback to improve content effectiveness.

• Support content discovery through search and AI-enabled tools.

• Help shape content and knowledge management practices across Westpac.

Nā tāu rourou | What will you bring?

You'll be an experienced content professional who can turn complex information into simple, engaging content. You'll enjoy collaborating with stakeholders and be passionate about improving how knowledge is shared.

You'll bring:

• Experience in content design, UX writing, communications, knowledge management or a related field.

• Strong writing, editing and stakeholder engagement skills.

• Experience creating content for digital or knowledge platforms.

• A customer-focused mindset and passion for plain language.

• The ability to manage multiple priorities and drive improvements.

• Curiosity, initiative and a continuous improvement mindset.

Experience in banking, financial services or another regulated industry would be an advantage.

Westpac Hei Wāhi Mahi | Working at Westpac

Immerse yourself in a supportive team environment and enjoy some of the best banking and lifestyle benefits in the market, including:

• 4 weeks annual leave plus 5 additional wellbeing leave days

• Purchased leave options of up to 4 additional weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Career development opportunities and internal mobility

• Generous parental leave provisions

• School holiday subsidy

• Two volunteer days every year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

16 August 2026