We are seeking a
highly skilled Senior Contact Center Solutions Architect
with deep expertise in
cloud-based contact center technologies
, particularly
NICE CXone
. This role is ideal for a professional who thrives in designing, implementing, and transforming complex customer engagement environments.

You will play a pivotal role in
contact center migrations, solution design, and multi-channel integrations
, enabling seamless customer experiences across voice and digital platforms.

• 
  Design and implement
  end-to-end Contact Center solutions
  leveraging
  NICE CXone
  and other CCaaS platforms
• 
  Lead
  contact center migration initiatives
  , ensuring minimal disruption and optimal performance
• 
  Conduct
  requirements gathering, analysis, and solution design
  for complex environments
• 
  Develop
  technology roadmaps and strategic plans
  for contact center transformation
• 
  Architect and configure
  ACD, IVR, and routing strategies
  for scalable deployments
• 
  Integrate
  CTI systems with CRM platforms
  and third-party applications
• 
  Enable
  multi-channel capabilities
  (Voice, Email, Chat, Web, Fax)
• 
  Collaborate with stakeholders to define
  solution alternatives and technology selection
• 
  Oversee
  implementation, testing, and deployment
  phases
• 
  Provide
  L1, L2, and L3 troubleshooting support
  for call flows and integrations

Requirements

• 
  Hosting, Networking, Telephony, Storage, and SSO configurations
• 
  IVR lifecycle: Design, Development, Testing, Deployment & Support
• 
  Database technologies: MySQL, PostgreSQL, Oracle, Cache
• 
  Contact center routing methodologies and architecture design
• 
  Multi-channel integration across Voice, Email, Chat, and Web
• 
  Exposure to VoiceXML and Grammar XML (advantageous)
• 
  Understanding of CRM CTI server positioning and architecture