Purpose of Position
This is a highly visible, high impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank’s Relationship Managers, Operations, Electronic Banking, and others to ensure that the client has an optimal experience in any situation. The Senior Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments
Essential Job Functions:
Knowledge, Skills and Experience Required:
Our job titles may span more than one career level. The starting hourly salary rate for this role is between $20.00 – $27.00 an hour. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
For over a century, Amalgamated Bank has been America’s Socially Responsible bank supporting thousands of people, organizations, causes and businesses. We work to make the world more equitable and sustainable for all by helping those who do good do better. Nonprofits, labor unions, advocacy groups, socially responsible businesses and others sharing a vision of positive change have all found a home in our community. Your money should align with your values, which is why Amalgamated Bank takes more than financial criteria into account when lending and investing. When lending & investing, we look for businesses with strong missions, and we refuse to invest our own dollars in funds that harm people or the planet.
