Requisition No: 871648
Agency: Agriculture and Consumer Services
Working Title: SENIOR CONSUMER SERVICE ANALYST - 42005275
Pay Plan: Career Service
Position Number: 42005275
Salary: $21,500.05 - $23,650.12
Posting Closing Date: 03/24/2026
Total Compensation Estimator Tool
SENIOR CONSUMER SERVICE ANALYST
FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
DIVISION OF CONSUMER SERVICES
BUREAU COMMUNICATIONS AND CONSUMER OUTREACH
***OPEN COMPETITVE OPPORTUNITY***
This is a shared position working the hours of 10:00 a.m. – 2:00 p.m. or 1:00 p.m. – 5:00 p.m.
CONTACT:
Sonia McCabe (850) 410-3732
MINIMUM REQUIREMENTS:
A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work.
College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience.
An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.
EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org)
***ATTENTION CANDIDATES***
To be considered for a position with the Florida Department of Agriculture and Consumer Services:
The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.
NOTES:
To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.
This is a shared position and will be assigned one of the following shifts based on availability: 10:00am – 2:00pm or 1:00pm – 500pm.
Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.
JOB DUTIES:
Documents complaint, email, inquiry, license, live chat, Inspection, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.
Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.
Duties may include ANY of the following regarding program areas administered by the division, non-regulated areas and general consumer information:
Handles Spanish and English telephone inquiries, complaints and requests from consumers, business owners and other interested parties regarding laws and other functions administered by the division. Refers telephonic inquiries to the proper office or section when appropriate. Refers calls that are within the jurisdiction of another agency to that agency.
This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management.
KNOWLEDGE, SKILLS, AND ABILITIES:
The Benefits of Working for the State of Florida
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
For a complete list of benefits, visit www.mybenefits.myflorida.com
For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”
SPECIAL NOTES:
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.
Join Florida’s talented workforce to fulfill your professional goals and achieve a meaningful career. Our talented public servants work hard to serve more than 19 million residents across Florida, and you, too, can realize success in the Sunshine State.
Working in Florida’s state government means being responsive to the issues impacting the taxpayers of our state. Florida’s state government boasts both fast-paced work environments in which critical thinking and creative problem-solving are a must as well as steady employment opportunities that prize consistent service to our state’s residents. In some positions, state employment means being able to influence policy decisions and help implement change. In others, state employment means being the reliable resource that our taxpayers have come to expect from Florida’s public servants. All positions offer the ability to gain valuable experience quickly, improving your overall skillset. The State of Florida is seeking individuals with leadership skills, creativity and dedication to their fellow Floridians and individuals who recognize the professional development opportunities and achievements possible through state service.
Florida boasts the third largest population in the country and is richly diverse in both population and landscape. With an award-winning park system, warm weather and beautiful bodies of water, Florida is the perfect environment for recreational activities and outdoor enthusiasts. Our favorable tax climate means your income goes further and our business-friendly policies foster private sector growth. Joining Florida’s talented, diverse workforce provides the opportunity to achieve your professional goals while living in a state that values quality of life, culture and recreation. For employment opportunities with the State of Florida, visit https://jobs.myflorida.com.
