Job Description

and Responsibilities

Position Purpose

To support the design and implementation of organization design and operating model improvements across Acentra Health by helping define future-state roles, responsibilities, decision rights, service boundaries, and governance structures. This role supports Acentra Health’s transformation into a true global delivery organization by enabling shared services, agile ways of working, and best-practice operating models that improve clarity, scalability, and execution.

Key Responsibilities/ Accountabilities:

Organization Design & Operating Model Support (35%)

• Conduct current-state assessments across functions, teams, service lines, and shared service areas.
• Map capabilities, roles, responsibilities, decision rights, governance forums, and cross-functional handoffs.
• Support future-state operating model design, including shared services, global delivery, and support structures.
• Document org structures, RACI matrices, service catalogues, role profiles, and transition plans.

Transformation Analysis & Facilitation (25%)

• Analyze business and operating pain points, duplication, bottlenecks, and gaps across teams and functions.
• Facilitate workshops and working sessions to gather inputs, validate assumptions, and build alignment.
• Support leadership with clear options, trade-offs, and practical recommendations for organizational improvement.
• Translate business objectives into structured workplans, actions, and operating model artifacts.

Stakeholder Engagement & Change Support (20%)

• Partner with leaders across business, technology, product, program, HR, finance, and operations.
• Prepare clear presentations, summaries, and decision support materials for leadership reviews.
• Support adoption planning, communication needs, and readiness activities for operating model changes.
• Assist with issue resolution and action tracking across cross-functional stakeholders.

Metrics, Documentation & Governance (10%)

• Maintain tracking logs, meeting notes, action items, and decision records for transformation initiatives.
• Support the definition of operating metrics, governance measures, and review cadence for assigned workstreams.
• Create concise dashboards or updates that help leadership monitor progress and risks.
• Ensure documentation is organized, current, and reusable for future initiatives.

Continuous Improvement & Knowledge Reuse (10%)

• Capture best practices, lessons learned, and reusable templates from operating model work.
• Support continuous improvement activities that strengthen global delivery and shared services maturity.
• Contribute to a culture of learning, standardization, and practical execution excellence.
• Help maintain a repository of standard artifacts for future transformation efforts.

Critical Qualifications:

Education and Experience

• Bachelor's or Master's degree in Business Management, Human Resources, Operations, Engineering, or a related field with 12 - .
• 6+ years of progressive consulting experience in organizational design, business transformation, operating model development, business analysis, or similar strategic and operational initiatives.

·Experience with a leading management consulting or professional services organization is strongly preferred.

Core Competencies

• Strong understanding of organization design, operating models, shared services, governance, and role clarity.
• Ability to work through ambiguity, structure problems, and convert insights into practical recommendations.
• Experience facilitating workshops, engaging stakeholders, and supporting leadership decision-making.
• Ability to manage multiple workstreams with attention to detail and strong execution discipline

Technical Expertise

• Operating model / organization design tools: RACI, role mapping, service catalogues, capability maps, and future-state design.
• Business analysis and documentation: Excel, PowerPoint, Word, Visio, Miro / Mural, and collaboration platforms.
• Reporting and insight support: Power BI or similar dashboard tools preferred.
• Agile and delivery tools: Jira, Azure DevOps, Confluence, or similar tools preferred.

Additional Qualifications:

• Exposure to Lean, Continuous improvement, or Change management methods is preferred.
• Experience in healthcare, regulated environments, or global delivery organizations is desirable.
• Experience in designing Product Operating Models is desirable.

• Strong written and verbal communication skills with the ability to influence without authority.

Scope:

• Supports leaders and transformation teams in executing enterprise priorities driven by corporate strategy.
• Contributes to organization-wide improvements in clarity, speed, scalability, and operating discipline.
• Independently leads assigned work packages and may coordinate small project teams or workstreams.
• Focuses on outcomes that improve delivery effectiveness, alignment, and organizational maturity