Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business:CTO Infrastructure

Req ID：59362

Principal responsibilities

• Work with the Lead Site Reliability Engineer to design, develop, test, deploy and support AIOps journeys and Service Management solutions.
• Develop and implement practical use cases that improve incident detection, impact assessment, technical diagnosis, evidence correlation, recovery guidance, problem management and operational follow-through.
• Develop secure integrations across Service Management platforms, observability data sources, Grafana and capabilities provided by Digital and other approved enterprise platforms.
• Build Grafana dashboards, visualisations and service-health views that integrate metrics, logs, traces, events, alerts and service context to help practitioners and engineers understand application, platform and business-service performance.
• Develop automation and workflow capabilities that reduce repetitive manual activities, improve evidence gathering and support faster incident and problem investigation.
• Contribute to controlled AI-assisted and agentic operational solutions, including data preparation, prompt and workflow design, tool integration, evaluation, guardrails and user feedback.
• Implement secure APIs and service integrations with appropriate authentication, authorisation, input validation, error handling, audit logging and operational monitoring.
• Design and develop software capable of meeting expected performance, availability, security, resilience and supportability requirements.
• Automate build, testing, packaging and deployment through CI/CD pipelines to reduce environmental variation and promote predictable, high-quality delivery.
• Automate unit, integration and functional tests, participate in code reviews, and maintain clear technical documentation, runbooks and support information.
• Ensure solutions comply with relevant HSBC engineering, cyber security, data, cloud, Service Management and change standards, and maintain appropriate data quality in Service Management systems of record.
• Work with geographically distributed and cross-functional teams across Guangzhou, India and Hong Kong, and with other CTOi Asia & Middle East and global technology communities.
• Contribute to a culture of continuous improvement, knowledge sharing, constructive challenge and reliable delivery.

Requirements

• At least 3 years of hands-on software engineering experience, ideally in production critical or enterprise technology environments.
• Bachelor's degree in Computer Science, Software Engineering, Information Systems or a related discipline, or equivalent.
• Strong programming capability in at least one of Python or Java; experience with TypeScript, JavaScript, SQL or enterprise scripting languages would be advantageous.
• Experience designing and developing REST APIs, service integrations, data processing components and workflow automation.
• Practical experience with software engineering fundamentals, including object-oriented design, data structures, error handling, logging, testing, version control and code quality.
• Experience with observability and monitoring technologies, including Grafana and preferably metrics, logs, traces, alerting or OpenTelemetry concepts.
• Practical experience with AIOps and related technologies such as artificial intelligence, machine learning, data analytics, large language models (LLMs) or AI-assisted operational tooling.
• Strong written and spoken English, with the ability to work effectively in a multi-cultural, diverse and inclusive organisation.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website./WX

***Issued By HSBC Software Development (GuangDong) Limited*