Job Description

Key Duties and Understanding:
All aspects of Veeva CRM configuration and technical/functional performance along with all changes related to ongoing releases and potential system impact.

• Able to conduct requirement gathering sessions and explain Veeva CRM features to business users as well as lead/participate in solution prototyping and guide team.
• Participate in the technical design, development and implementation of technology and creative business solutions.
• Responsible for analysis, architecture, design, implementation and support.
• Technically manage the solution and process design, configuration and testing.
• Participate in knowledge sharing projects and lead knowledge sharing sessions to actively transfer knowledge across the organization and develop best practices.
• Perform tasks related to day-to-day operations such as managing requests, incidents, handling data loads /migrations, and troubleshooting.
• Work in a fast-paced support environment, managing tasks and projects and leading all issue resolutions with a focus on customer satisfaction and efficient task execution.
• Maintain and demonstrate 100% compliance with all written security policies, procedures and change management controls
• Proactively monitor services and identify issues
• Maintain up-to-date system documentation

Required Qualifications

• 5+ years of experience in Veeva CRM
• 2+ years of experience in Service Cloud
• Familiarity with the Veeva CRM solution stack (including understanding of Lightning Framework and Lightning Design System) preferred
• Must be able to conduct requirements gathering sessions, explain Veeva capabilities to business users, and lead or participate in solution prototyping
• Experience in performing product feature and requirement fit gap analysis and defining configuration and customization options.
• Ability to create business requirements documents, functional requirements documents and traceability matrices.
• Ability to work with technical teams to translate requirements into technical specifications.
• Knowledge of implementation best practices and the ability to collaborate and work with other team members in building/configuring Salesforce solutions. Good knowledge of ITIL processes.
• Excellent analytical and communication skills
• Business level Japanese and English

Other Qualifications /Preferred Qualifications:

• Expertise in the pharmaceutical industry.
• Experience in using JIRA tool.
• Experience with Veeva Vault .
• Experience and enthusiasm to work in a global delivery environment.
• Ability to work in a team in a diverse /multi-stakeholder environment.

This job involves extensive sitting and computer work. You must be able to communicate by phone, email and face-to-face. Business travel may be required.