- External

Your potential has a place here with TTEC's award-winning employment experience. As a Senior Consultant, Corporate Strategy working hybrid in Hyderabad, India, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Do -

Looking for an opportunity to anchor program management and analytics-driven reporting across one of TTEC's fastest-growing global capability hubs? In this senior role you will partner with GCC leadership and global functional stakeholders to drive end-to-end execution of strategic initiatives, build standardized reporting frameworks, and translate operational data into actionable insights for the Executive Leadership Team.

This role is critical to maturing the GCC operating model as we scale capability and headcount in India — anchoring the Hyderabad GCC's PMO and analytics function, and building a foundational Centre of Excellence (COE) for reporting and process excellence.

You'll report to the VP, Global Capability Center.

During a Typical Day, You’ll

1. Lead program management for cross-functional GCC initiatives — define charters, milestones, RAID logs, and governance cadence.

2. Build and own the GCC executive reporting suite — scorecards, OKR dashboards, monthly and quarterly business reviews.

3. Drive advanced analytics on workforce, productivity, cost, and capability metrics to inform ELT decisions.

4. Establish process improvement playbooks (Lean / Six Sigma principles) and lead continuous improvement projects across functions.

5. Partner with global CIO SG&A, HR, Finance, and functional leaders to align GCC priorities with enterprise strategy.

6. Mentor the Business Analyst (Role 2) and build a small COE for reporting and process excellence.

7. Establish a standardized GCC executive reporting cadence operational within 60 days of onboarding.

What You Bring to the Role

1. 10–13 years of experience in program management, business operations, or analytics — preferably within a GCC / Global In-House Center environment.

2. Strong command of Power BI / Tableau, advanced Excel, and structured problem-solving frameworks.

3. PMP and/or Lean Six Sigma certification preferred.

4. Demonstrated experience presenting to senior leadership and influencing without authority.

5. Proven track record of building executive reporting suites (scorecards, OKR dashboards, MBR/QBR cadence).

6. Hands-on delivery experience with Lean / Six Sigma process improvement projects with measurable outcomes.

7. Bachelor's degree in Business, Engineering, Analytics, or related field (Master's / MBA preferred).

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid