Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Senior Consultant - Civica Election Services:

We’re looking for an experienced and highly credible Senior Consultant to take a leading role within Civica Election Services’ Local Authority Team.

This is a senior delivery and advisory position where you’ll manage complex electoral and voter registration projects, act as a trusted partner to clients, and play a key role in shaping how we deliver our services. You’ll operate with a high degree of autonomy, acting as a senior voice within the team while mentoring others and supporting the day-to-day running of the department.

This role is ideal for someone who brings deep sector expertise and thrives in a fast-paced, high-impact environment where quality, trust, and delivery excellence are critical.

What you will do to be successful in this role:

Senior client leadership & delivery

• Lead the planning and delivery of complex election and registration projects for local authority clients

• Act as a senior point of contact, building trusted, long-term partnerships
• Represent CES as the lead across consortiums, coordinating multi-authority collaboration and alignment

Sector expertise & advisory

• Use your deep knowledge of the UK electoral landscape to advise clients, anticipate risks, and optimise delivery

• Provide strategic guidance on how clients can maximise value from CES services
• Act as a subject matter expert and escalation point for complex or sensitive issues

Team leadership & mentoring

• Mentor and coach team members, building capability, confidence, and consistency

• Provide day-to-day guidance and act as a senior sounding board within the team
• Role model best practice and high performance standards

Operational leadership & service evolution

• Support the day-to-day running of the Local Authority Team, contributing to planning and priorities
• Own and enhance internal tools, processes, or service areas to improve quality and efficiency
• Contribute to service innovation, pilots, and continuous improvement initiatives

Delivery excellence & accountability

• Oversee multiple concurrent projects, balancing priorities with sound judgement
• Ensure all deliverables meet quality standards, timelines, and client expectations

• Confidently represent Civica in senior client engagements, both virtually and in person

Requirements

• Strong experience managing complex client delivery in a consultancy or operational environment
• PRINCE2 Practitioner

• Excellent communication skills, with confidence engaging senior stakeholders
• Proven ability to manage multiple priorities under pressure while maintaining high standards
• Strong judgement and a proactive, solutions-focused approach
• Demonstrated mentoring and coaching capability
• Deep knowledge of UK election and voter registration processes
• Strong problem-solving skills and ability to manage escalated or sensitive issues
• High levels of professionalism, discretion, and emotional intelligence
• Collaborative mindset with the confidence to influence team direction and ways of working

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contribution s – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.