Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

We’re looking for a curious, strategic thinker who enjoys solving complex problems that don’t have obvious answers. You’ll have the opportunity to work on initiatives ranging from AI-powered advisor experiences and business architecture to process transformation, strategic planning, and innovation.

The Business Architecture & Innovation team of RA&S (Retail Advice & Solutions) sits at the intersection of business strategy, technology, and Advisor experience. We identify opportunities to transform how advisors and employees work by applying business architecture, process redesign, Generative AI, and emerging technologies to solve real business problems. Reporting to the Director, Business Architecture & Innovation, the Senior Consultant, Business Architecture & Innovation will be responsible for shaping the future of Advisor experiences at Sun Life.

We’re a small, high-impact team that works directly with senior leaders to shape future capabilities, influence enterprise strategy, and bring innovative ideas from concept to implementation.

What will you do?

• Partner with business leaders to understand challenges and identify opportunities to improve advisor and employee experiences
• Analyze current processes, capabilities, and user journeys to recommend future-state solutions
• Engage with stakeholders across the organization to conduct capability mapping
• Support the development of business cases, strategic roadmaps, and executive presentations
• Effectively engage with partners across teams and influence with key insights, formal recommendations and strategies
• Ensure ongoing compliance with all applicable regulatory and policy requirements
• Research emerging technologies—including Generative AI—and evaluate how they can create business value
• Facilitate workshops, interviews, and design sessions with stakeholders across business and technology teams
• Translate complex information into clear recommendations for executive audiences.

What do you need to succeed?

• Critical thinking: ability to think critically and enjoy tackling ambiguous problems
• Effective Communication can simplify complex ideas and communicate them clearly; ability to create clear and compelling presentations or analysis that support the decision-making process
• Stakeholder Management: able to build strong relationships and influence without formal authority
• Independence: can take ownership and are comfortable working independently
• Innovative are naturally curious and always looking for better ways of doing things
• Knowledge: relevant business experience with strong knowledge of insurance and/or wealth business processes
• Analysis: prior success leading or analyzing the business evaluation of complex business process
• Solutions Oriented: ability to think strategically and provide practical solutions
• Understanding Value: experience analyzing and solving complex business problems and quantify benefits
• Empathy: ability to empathize and understand different stakeholder lenses (e.g. Advisors, Clients, Head Office)

What will be nice to have:

• Business architecture
• Strategy consulting
• Process improvement
• Digital transformation
• Generative AI or emerging technologies
• Insurance, wealth management, or financial services

What's in it for you?

• Help shape the future of advisor and employee experiences at Sun Life.
• Be at the forefront of AI and innovation within the organization.
• Build skills across strategy, business architecture, stakeholder engagement, and emerging technologies.
• Work on meaningful problems where your ideas can directly influence enterprise decisions.
• Work within a high-performance culture.
• Supportive working environment, culture of collaboration.
• Talented and diverse workforce; opportunity to launch a rewarding career.
• A company that promotes health, wellness, and work/life balance.
• Joining a reputable organization with over 150 years of history

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Business Analysis - Systems

Posting End Date:

26/07/2026