Job Description

The business analyst works with customers and/or systems integrator on software solution implementation projects. Our Business Analysts will lead customer-facing sessions for requirements gathering via user stories, process mapping, process improvements, functional design of enhancements via use cases, and they assist in application configuration and testing activities. Our Business Analysts may also conduct training sessions and perform application demonstrations.

Responsibilities:

• Proven ability to build relationships with customers/systems integrators on complex implementation projects.
• Prior consulting experience with business process mapping and solution definitions for system implementations. Prior experience with ERP and CRM systems.
• Conduct business requirements workshops, perform fit/gap analysis and work with solution architect to estimate effort. Convert requirements into a design for system processes and necessary configurations. Work closely with Solution Architect and other team members on design, data gathering and testing activities
• Document requirements in the Model N format to be understood by the customer and Model N team members
• Identify process improvements and guide customer through functional and business changes
• Assist with data mapping and basic application configuration
• Define system property and resource changes based on customer specifications
• Create, plan, and execute unit tests with assistance from other team members
• Train customer users as required on the system
• Plan, facilitate, and assist customer with user acceptance testing
• Provide input to improve the process of delivering solutions to customers
• Share suggestions and knowledge with team members to optimize implementation methodology
• Maintain accurate and timely written and oral communication with customer and project team
• Deliver quality project tasks and deliverables on time and within budget

Qualifications

• Minimum of 5+ years of experience on software implementation projects
• Background of consulting skills in business or software environments
• Clear and concise written and verbal communication skills
• Strong experience taken business/client’s point of view and ensuring implementations meet the business/client expectations
• Strong presentation skills
• Industry expertise demonstrated in at least one of the following areas: Semiconductor industry; a related high-tech industry with proven experience with successful implementations of an ERP system on SAP or Oracle, or of a CRM implementation with SFDC; experience with managing transactions and deals within one of Model N’s focus industries
• Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.
• Display ability to take initiative, think critically, analyze issues, manage ambiguity, and retain curiosity
• Strong skills in organizing, collaborating, and relationship building
• In-depth familiarity with MS Word, Excel, Visio, PowerPoint
• Salesforce Certifications strongly preferred
• Must be able to travel as required (up to 50%)

At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include: - Unlimited PTO for salaried employees – because flexibility fuels success - Comprehensive medical, dental, and vision coverage - Health Savings & Flexible Spending Accounts - 401(k) with company match to invest in your future - Volunteer Time Off (VTO) to give back to causes you care about - Life and pet insurance for peace of mind - Employee Assistance & Mental Health Programs - Charitable giving opportunities - Professional coaching and career development …and much more.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
The base salary for this position will be $78,700 - $99,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
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About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com Equal Opportunity Statement Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/