Job Description

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

We are seeking a Senior Consultant to join our Building Consulting team. This is a unique opportunity for an entrepreneurial, highly driven individual with a well-rounded skill set to step into a role that extends beyond traditional consulting responsibilities. The person in this role will be involved in supporting key operational workflows that keep projects and reporting running smoothly across the team.

The ideal candidate will bring a strong understanding of project coordination processes, along with the flexibility and strategic mindset to manage multiple priorities. This includes tracking key KPIs; overseeing the Cotality and Xactimate portals to ensure alignment with service agreements; and managing portal assignment intake. The role also plays an important part in new project setup, partnering closely with team members to initiate projects. This involves receiving project requests, completing new project forms, and coordinating submissions with the Project Coordination Team (PCT).

This position offers the opportunity to work at the center of project operations, supporting both internal teams and broader business initiatives, while helping drive consistency, accuracy, and efficiency across the Building Consulting practice.

Job Responsibilities:

• Set up new projects and assignments across multiple systems, ensuring all details are accurate, complete, and aligned with client or vendor requirements
• Input and maintain project data in Xactimate (XA) and other vendor program systems, monitoring accuracy and consistency throughout the lifecycle of the project
• Manage ongoing project maintenance, including updating key details, following up on missing information, and ensuring records remain current
• Track KPI metrics and assist with collecting, organizing, and updating performance-related data across assignments
• Support new file setup, including validating incoming information, coordinating with internal teams, and ensuring timely activation of projects
• Provide status updates and maintain accurate project tracking, including billing, payor details, and assignment progress
• Interface regularly with clients, adjusters, brokers, and internal project teams to support communication, resolve questions, and ensure smooth execution
• Support day-to-day vendor program production tasks while maintaining high service standards and quality of deliverables

Qualifications

Required Qualifications

• Associate degree from an accredited college or university, or 8–10+ years of relevant experience in operations, restoration, insurance, or a related field, with experience supporting project coordination, KPI tracking, or workflow processes may be considered.
• Experience in the restoration, insurance, or related industry with exposure to project coordination, scheduling, or operational support functions.
• Familiarity with Xactimate, Symbility, or similar platforms, with the ability to navigate portals such as Cotality and maintain alignment with service agreements.
• Proficiency in Microsoft Excel and Word, with strong written and verbal communication skills.
• Ability to track and manage KPIs, maintain organized records, and support reporting needs.
• Experience supporting project setup workflows, including intake, documentation, and coordination across teams.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Detail-oriented with sound judgment and problem-solving abilities.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong customer service mindset, with the ability to support internal teams and respond to requests in a timely and professional manner.

Preferred Qualifications

• Bachelor’s degree from an accredited college or university.

Physical and Mental Job Qualifications

• Prolonged periods sitting at a desk and working on a computer.
  

Additional Information

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

A reasonable estimate of the salary range for this role is $70,000 - $85,000. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at www.jsheld.com.

EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering.

J.S. Held is an equal opportunity employer. Qualified applicants are considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request a reasonable accommodation during the recruitment process, please email jobs@jsheld.com Include "Applicant Accommodation" in the subject line, along with your request and contact information.

All your information will be kept confidential according to EEO guidelines.

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