This role acts as a Technical Business Analyst for the Coupa platform and its integrations. The person will work as a technical subject matter expert and handle release management, change management, incident management, and project delivery. The role reports to the Platform Technical Lead. The candidate will support service delivery by managing IT metrics, understanding business requirements, analysing system needs, and designing technical solutions. They will guide team members on platform related topics and support enhancements, testing activities, and new feature adoption. The role involves working closely with finance, procurement, ERP, middleware, testing, and vendor teams to resolve issues and deliver improvements. The candidate will also support integrations for new markets and entities, manage platform releases, document system changes, and ensure SOx compliance. The person should identify opportunities for automation and process improvement while working in an Agile and DevOps environment. Strong stakeholder management, communication, and coordination skills are required. Required Skills and Experience 6+ years of IT experience with strong knowledge of Procure to Pay applications Experience working as a technical SME in P2P systems, preferably Coupa Strong understanding of SAP and P2P integrations Knowledge of middleware tools such as MuleSoft, SAP PI, IDOC, SOA, and SnapLogic Experience with ServiceNow and Jira Experience in change management, programme delivery, and incident management Good understanding of finance and procurement processes Ability to manage multiple projects and work in a matrix organisation Strong communication, problem solving, and stakeholder management skills Experience in service delivery within large multinational organisations Ability to work under pressure and make decisions effectively Educational Qualification B.E., B.Tech, or equivalent technical qualification with relevant industry experience.