Business Analyst – Digital Onboarding & KYC (Offshore, India)
Experience Around 810 years, with strong domain expertise in Digital Onboarding
and KYC/AML/CDD/EDD processes.
Role Purpose
Drive analysis and design for end-to-end digital onboarding journeys (retail and
corporate) with robust KYC/AML compliance, ensuring seamless customer experience
and adherence to regulatory standards.
Key Responsibilities
● Requirements Gathering & Documentation
o Collect and analyze business requirements for onboarding and KYC
processes.
o Prepare BRDs, FRDs, user stories, and process flows for digital
onboarding solutions.
● Process Design & Compliance
o Define KYC/CIP data points, risk-based CDD/EDD steps, and escalation
paths.
o Ensure AML/KYC controls are embedded in onboarding workflows,
including sanctions, PEP, and adverse media screening.
● Technology & Integration Alignment
o Specify data models, validation rules, and API/interface requirements for
ID verification and screening tools.
o Collaborate with IT teams to ensure smooth integration with digital
banking platforms.
● Testing & Rollout
o Develop UAT scenarios and acceptance criteria for onboarding and KYC
features.
o Support SIT/UAT execution and production readiness for onboarding
releases.
● Stakeholder Management
o Act as liaison between business, compliance, operations, and technology
teams.
o Coordinate with vendors for ID verification and screening solutions.
Required Skills & Experience
● Strong experience in Digital Onboarding for retail and corporate customers.
● Deep knowledge of KYC/AML/CDD/EDD processes and regulatory
requirements.
● Expertise in BA deliverables BRD, FRD, user stories, acceptance criteria.
● Familiarity with onboarding technologies, screening tools, and workflow systems.
● Experience in Agile/Scrum delivery environments.
Preferred Qualifications
● Exposure to Oracle Banking Digital Experience (OBDX) or similar digital
banking platforms.
● Certifications like ACAMS/ICA or BA certifications (CBAP/CCBA).
● Experience with multi-jurisdiction onboarding and complex UBO structures.
Education
Bachelor’s or Master’s degree in Business, Finance, or IT.
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.
