Who we are
msg global solutions is a systems integrator, software development partner, and managed services provider focused on SAP solutions for multiple industries. Our services include strategies for accounting, finance, regulatory reporting, performance management, sustainability, customer experience, and IoT. Operating from offices across the globe and growing, we help clients achieve operational efficiency and improve decision-making capabilities. With deep industry knowledge, technical expertise, and a diverse range of perspectives, our people spark change and create innovative solutions to complex operational issues. Our goal is to create long-lasting client relationships built on trust and dependability.
msg global solutions is part of msg, an independent, international group of companies with more than 10,000 employees around the world.
What we do
The Analytics Business Unit provides consulting, implementation, training, architecture, and installation services for profitability and sustainability management based on SAP’s analytics solutions SAP Analytics Cloud (SAC), PaPM, Sustainability Control Tower (SCT), Data Warehouse Cloud (DWC) and others. We co-develop the SAP PaPM application and content packages providing standard functionality for various use cases and industries. Our team combines functional, technical, and industry expertise on cost allocations, financial planning/budgeting, intercompany transfer pricing, product/service costing, IT costing, tax calculations, funds/liquidity transfer pricing, cost-to-serve, planning simulation, and sustainability. We help our clients in many industries across the globe become more profitable and sustainable, increase operational transparency and control, and create a better basis for decision-making. We are a global, diverse, and inspiring team and offer the opportunity to extend personal and professional capabilities, by working for a leading strategic SAP partner.
What you will do
· Receive AMS tickets from Stage 1 Helpdesk for processing
· Resolve client issues based on PaPM troubleshooting knowledge
· Replicate system bugs in internal sandbox
· Document and articulate cause/effect of discovered bugs based on insightful testing
· Gauge escalation appropriateness to Stage 3 and provide complete testing results
· Available to work one of the assigned shifts to provide 24-hour support
· Analyze client business processes and build models in cost accounting, risk modulation, or sustainability across all industries
· Provide expertise in SAP PaPM to clients across multiple industries (Insurance, Banking, Retail, High Tech, etc.)
· Implement customer specific profitability solutions based on modern technology platforms while working independently
· Support engagements and deliver high quality services on time and budget
· Manage productive client relationships
· Support presales demos, including RFP’s and client demonstrations
· Continuing education in our SAP Software Solutions and knowledge transfer along the international Finance, Risk & Performance Management Community
· Present our product to potential new customers
· Work effectively with Customers and msg global solutions affiliates' staff located worldwide
msg global solutions is a systems integrator, product innovator, and strategic partner with a special focus on enterprise software and services. We cultivate strategic partnerships with industry leaders, key technological providers, and academic institutions to deliver comprehensive solutions tailored to specific organizations’ needs.
Our expertise spans insurance, reinsurance, finance, banking, agribusiness, automotive, and manufacturing. We provide cutting-edge solutions that drive operational efficiency, streamline compliance, and enhance business performance.
In addition to our core SAP offerings, we design products that leverage machine learning, generative AI, and predictive analytics to maximize business performance, optimize processes, and provide AI-powered solutions, all while ensuring seamless integration.
Why partner with msg global solutions?
With our deep industry knowledge, advanced technological capabilities, and proven analytics know-how, we help organizations elevate operations and achieve sustainable growth. As a proud member of the msg group, we combine the agility of a specialized firm with the reach of a global IT leader.
Join us in driving the future of enterprise technology, where innovative solutions powered by SAP and AI come together to deliver tangible business results.
