• Role Administrator assign roles and manage role-based access controls for Expense.
• Expense Proxy Logon log in as an expense proxy user (within authorized groups) to troubleshoot, validate, and support end users.
• Expense master data and shared configuration administration
• Expense Type Administrator administer expense type setup/maintenance (including fields and dependencies tied to expense types).
• Shared Configuration Administrator create, edit, and delete shared configuration data used across Expense Reports and Vendor Payments.
• Tax Administrator view and edit tax configurations (e.g., VAT/GST/tax treatment as applicable).
• Attendee Administrator view and update attendee records and attendee-related reference data.
• Integrations monitoring and operational support

Soft Skills that are good to have:

• Requirements elicitation & translation run training sessions, document current/future state, convert policy needs into clear Concur configuration specs.
• Analytical problem solving triage incidents, isolate root cause, and propose fixes.
• Clear, audience-appropriate communication explain complex configuration impacts to non-technical users; produce summaries for leadership and product owners.
• Attention to detail ensure policy accuracy, audit/compliance reliability, and clean cutovers; prevent “small config changes” from creating downstream issues.
• Customer service orientation empathetic support for end users and approvers; calm handling of escalations and reimbursement-impacting issues.
• Documentation discipline create maintainable job-aids, configuration notes, and test scripts that reduce knowledge gaps and audit risk.
• Expense policy, workflow, and controls configuration
• Build and support approval workflows (conditional routing by org, cost object, amount thresholds; delegates/proxies).
• Configure itemization rules (e.g., hotel folio/lodging, required itemization thresholds, compliance checks).
• Configure and support attendee-related rules (attendee types, required attributes, validation, visibility).