Job Description

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,

• Pricing strategy,

• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

Join a dynamic and collaborative team of 15 Expert Services (XS) professionals in APAC, part of a global team of 69 members spanning the US, EMEA, and APAC regions. In this role, you’ll work alongside Project Managers, Solution Architects, Application Consultants, Technical Architects, and Technical Consultants to tackle challenging projects that directly address customer needs. Our team culture is like a close-knit family—friendly, supportive, and committed to helping one another succeed. Regular knowledge-sharing sessions and certifications ensure continuous growth, while a well-defined career framework provides clear paths to leadership roles, including Director. Our team’s success is a key driver of company revenue, exemplified by winning the largest project in Japan to date in 2024. With opportunities to grow into roles in Customer Success, Product, or Support teams, we empower high performers to accelerate their careers. If you’re ready to solve impactful problems and thrive in a collaborative environment, we want you on our team

What would you do?

We are looking for an ambitious Senior Consultant./ Architect SCM (Supply Chain) to join our fast-growing Customer Excellence / Expert Services team. As a Senior Consultant you will advise our customers on their agenda to transform their service and after-sales business into a competitive differentiator.

Syncron is a leading solution provider for strategic service lifecycle management. Our Connected Service Experience (CSX) platform offers domain-fit solutions for

Supply Chain optimization,

Pricing strategy and

Service Lifecycle Management (e.g., warranty management, field service management, service parts (master data/order/RMA/catalogue) management, knowledge management).

Our customers are market-leading multinational companies in the manufacturing and distribution industries such as Caterpillar, Nissan, Ford, Harley Davidson, JCB, BAE, Volvo, Scania, Atlas Copco, Sandvik, Alfa Laval, and Hitachi. Our solutions are all provided as a SaaS model, and we have active users in more than 90 countries around the world. Syncron has a global presence with offices in Sweden, US, UK, Germany, France, Italy, Japan, Poland, and India. Group headquarters are in Stockholm, Sweden.

As a Solution Consultant/Architect you will lead the design discussions and navigate our customers’ After Sales Supply Chain business experts on their way to increase parts availability throughout their own as well as dealer-managed inventory network. You will collaborate closely with Syncron’s and the customer’s project manager in managing scope – to make sure the project stays on track for a successful go-live.

During the ramp-up period you will get familiar with Syncron’s processes and products by utilizing our eLearning platform. Your personal mentor and the Supply Chain SME peer group will support you to quickly learn what you need. Our career framework offers guidance, whereas you have strong impact on proactively designing your personal development.

About the role

As a Senior Consultant in the APAC Expert Services (XS) team, your primary goal is to deliver high-quality projects, helping customers implement our solutions to achieve maximum return on their investment. You will play a vital role in ensuring projects are delivered on time, within budget, and to the highest standard, while coaching consultants and associate consultants to build team expertise. This position requires supply chain industry knowledge and the ability to generate business development opportunities. Success in this role hinges on cross-functional collaboration, working closely with project portfolio managers, geo leaders, customer stakeholders, the product team, CSM, support, presales, and sales teams to deliver impactful outcomes.

With KPIs tied to utilization, you’ll have opportunities to work on strategic projects that gain visibility at the highest levels, including monthly reports to the CEO. Your work will directly contribute to customer satisfaction and innovation, providing valuable feedback to the product team to drive enhancements. Combining soft skills like logical thinking, facilitation, and documentation with technical knowledge of SQL, Eclipse, and Git repositories, you’ll tackle complex challenges while supporting transformative SaaS implementations. This role offers unparalleled opportunities for professional growth, from mastering end-to-end SaaS project delivery to gaining insight into the financial operations of a global tech company

Who you are?

You are in the first line to ensure Syncron customers realize the most value from our solutions, by

• Designing and documenting end-to-end business processes based on Syncron’s best practices and standard software solutions

• Gathering, analyzing and documenting customer requirements and bringing them in line with the contracted project scope

• Setting up Syncron’s solutions to enable customer value – following and refining the value proposal as developed during the presales phase

• Defining the integration of the Syncron solution within the customer’s IT landscape (definition of relevant data flows and data mappings, specifically with regards to the customer’s ERP and Dealer Management (DMS) system(s)) – in close collaboration with the Technical Architect from Syncron’s project team

• Coordinating and advising Application and Technical Consultants from Syncron’s project team to configure, test, and fine-tune business parameters to optimize solution fit

• Enabling users to adopt the Syncron solution successfully into their live business operations by reviewing and advising on relevant functional and UAT test scenarios as well as by setting up impactful training plans

• Managing the project scope in close collaboration with Syncron’s and the customer’s project manager

• Leading customer stakeholders through the implementation project – with the ability to explain complex concepts and design challenges at executive summary level and providing meaningful advice on how to get to the best solution

• Develop and maintain relationships with customers, stakeholders, and other team members to ensure effective communication and collaboration

• Identifying needs and additional services to optimize customer value

• Collaborating with Syncron Customer Success Managers to drive customer satisfaction

• Collaborating with Product Management department to improve Syncron solutions

What we expect:

You are an awesome colleague, always see the possibilities and accept challenges to grow your horizon. You

• Have completed university with a qualified degree, preferably in Industrial Management or Economics

• worked a minimum of 8+ years in a Supply Chain AND/OR Pricing Management AND/OR after-sales service lifecycle environment

• are interested in leveraging Information Technology to achieve business objectives

• take accountability for your customer’s needs and aim to deliver best results for your clients

• are able to understand and document customer requirements

• explain complex processes easily understandable

• enjoy presenting to a group and lead through a workshop to achieve set objectives

• have a structured work approach and stick to your goals

• fluently communicate in business English in person or writing

• are happy to travel the world to occasionally spend time directly with your clients.

Icing on the cake:

You can bring your application to the top of our list, by having

• experience building business solutions based on standard software

• experience in implementing SaaS solutions

• strong experience in the after-sales domain

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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