Job Description

Elevate your event management career at Novotel Sunshine Coast Resort and the Sunshine Coast Convention Centre, the region’s largest conference destination.

Our clients are provided with state of the art facilities in one of Australia's most stunning coastal settings. Unlike urban convention centres, we provide a unique fusion of modern infrastructure, relaxed coastal lifestyle, and exceptional service - delivering memorable events with a distinctly Sunshine Coast touch.

Beyond the events themselves, the location offers an exceptional lifestyle. The Sunshine Coast is known for its beaches, hinterland, and relaxed coastal energy, creating a work environment where no two days are the same and where hospitality careers can truly thrive with the support of a global brand.

Reporting to the Conference & Events Sales Manager, you will coordinate and deliver conferences, events across the resort and convention centre, ensuring seamless execution from handover from the sales team, through to completion of the event.

• Manage end-to-end delivery of conferences, events, sporting groups, including hotel exclusive use events.
• Prepare accurate Banquet Event Orders (BEOs) and coordinate requirements between clients and operational teams
• Conduct planning meetings, site inspections and pre-event briefings to finalise all event details
• Oversee event billing including payments, final invoicing, commissions and loyalty points
• Maintain clear, professional communication with clients and operational teams throughout the event lifecycle
• Prefer experience in Delphi FDC to input and manage accurate event data and documentation
• Work towards department key KPIs including client satisfaction targets and consistent event delivery standards

Qualifications

You are a confident and polished events professional who thrives in a fast-paced environment and enjoys managing multiple priorities. You take pride in delivering seamless guest experiences and building strong client and operations relationships from planning through to delivery.

• Experience in conference & events coordination, with a ‘can do attitude;
• Strong client service skills with the ability to manage relationships end-to-end
• Highly organised with strong attention to detail and time management
• Confident working to KPIs and client satisfaction targets
• Ability to stay calm, solution-focused, and efficient under pressure
• Strong communication skills, both written and verbal
• Proficient with event systems, with Delphi highly regarded

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.