Job Description

Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Rooted in meaningful encounters with nature, the property sways with the seasons, surrounded by meadows of native flowers and woodlands. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school. Accommodations are immersed in the ever-changing landscape, offering a deep sense of place. Guests are welcomed at The Shop, reminiscent of a well-curated potting shed, and the open-air Great Porch. Dining at Clay, the centerpiece restaurant, features source-origin cuisine that honors the region’s bounty. Thistle offers wild-crafted wellbeing that evolves with the seasons. The property also provides access to neighboring Mohonk Preserve, where wooded trails and cliffs invite world-class hiking, biking, and climbing. Named the Number 1 Hotel in New York State by Travel + Leisure for the 2025 World’s Best Awards and recognized with a One Key distinction from the inaugural Michelin Guide, Wildflower Farms is a basecamp for adventure, craft, and curiosity.

Join our team as the Senior Conference and Event Services Manager and become one of the authors of our story. The Senior Conference and Event Services Manager will lead the planning and execution of complex conference, group, and catering events for Wildflower Farms while providing strategic oversight across the entire event lifecycle.

This role is responsible for managing high-value programs, mentoring and guiding event service team members, and serving as a senior operational partner to Sales, Food & Beverage, and resort leadership. The Senior Conference and Event Services Manager will ensure seamless execution from event vision and concept through planning, budget management, on-site execution, and post-event reporting while upholding Auberge service standards and delivering exceptional guest experiences.

Core Responsibilities

The key responsibilities for this position are:

• Lead the planning, coordination, and execution of complex group, conference, and catering events while ensuring the highest level of service delivery.
• Serve as a senior point of contact for key clients, VIP programs, and high-revenue events.
• Manage multiple clients and events simultaneously while maintaining exceptional organization, communication, and attention to detail.
• Provide leadership and guidance to the Event Services team, helping to support team development and operational consistency.
• Collaborate closely with Sales, Culinary, Banquets, and other operational departments to ensure seamless event execution.
• Finalize requirements for catering and group events while identifying opportunities to maximize revenue through strategic up-selling and thoughtful event enhancements.
• Prepare and oversee all event documentation including resumes, Banquet Event Orders (BEOs), and daily operational reports, ensuring clarity and accuracy for all departments.
• Maintain ownership of event timelines, budgets, and logistical planning including meeting space, food and beverage, audiovisual needs, attendee management, shipping materials, and billing coordination.
• Ensure billing accuracy and conduct final bill reviews with clients when required.
• Identify operational challenges and proactively work with colleagues and clients to implement effective solutions.
• Integrate industry trends and creative event design concepts where appropriate to enhance guest experiences.
• Participate in site inspections, strategic planning sessions, and the sales process when needed to support business development.
• Maintain strong cross-departmental relationships and foster a collaborative working environment.
• Deliver exceptional client service and proactively respond to client and attendee inquiries in a timely manner.
• Support departmental initiatives, process improvements, and operational efficiencies that enhance the guest experience and team productivity.
• Perform other job-related duties as assigned.

Pay Range: $80,000/year - $85,000/year (DOE)

Qualifications

• Previous 3 years of experience in an Events Leadership position, preferably in five-star hotels
• Must be organized, detail-oriented and able to prioritize simultaneous tasks in a fast-paced environment and work effectively and efficiently to support and maintain good relationships with internal departments, clients, and suppliers
• Teamwork, Customer Service Focused, Positive Attitude
• Unparalleled Integrity and Work Ethic
• Strong communication skills
• Incredible anticipation skills
• Ability to assist in conflict/problem solving internally and with suppliers/guests
• Knowledgeable and proficient in Event Management Software as well as Google Suite
• Event Travel & Occasional Industry Travel
• Ability to communicate fluently in English
• Ability to multitask and perform efficiently in a fast-paced service environment
• Professional appearance and manner

Other Requirements

This role requires a schedule aligned with client demand and resort operations. Hours will vary based on event execution, client needs, and site inspection requirements; however, the role requires daily on-site presence at Wildflower Farms.

The Senior Conference and Event Services Manager will greet clients prior to events, maintain daily on-site contact during their stay, and oversee final billing reviews and post-conference evaluations.

Weekend availability is required when banquet or catering events are hosted on property and when social function site inspections are scheduled.

Professional appearance, a positive demeanor, and strong interpersonal skills are essential, as this role interacts regularly with guests, staff, and resort leadership. Flexibility to work weekends and holidays as required by operational needs is expected.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.