He angitūtanga: The opportunity
As part of the Compliance Response & Investigations Unit, your typical day would involve completing site visits, identifying and investigating breach of regulations which you will be required to resolve through appropriate methods of enforcement or education to achieve sustainable outcomes and meet customer service delivery standards, in accordance with the relevant statutory documents, the Resource Management Act, Building Act and other relevant legislation.
You may also be required to be part of an on-call roster and need to be available to work after hours when required.
He kōrero mōu: About you
You demonstrate strong customer service experience, maturity, excellent communication skills, and confidence to resolve queries and potential conflicts. Your exceptional interpersonal skills, confident approach with customers, and your outstanding conflict resolution techniques will therefore be key to your ongoing success in this role. You will also be skilled at coaching others and prepared to help resolve difficult or escalated matters. The willingness to help guide the team and act in a leadership capacity is desirable.
A tertiary qualification or able to demonstrate equivalent experience in Environmental Science, Building, or similar and at least 5 years experience in investigative/compliance roles within the council or with regulatory organisations such as with Police, Customs, Fisheries, or similar fields.
Ngā āhuatanga kei a mātou: What we offer
At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.
We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.
Together, we can create a Tāmaki Makaurau we can all be proud of.
As part of our organisation, please view a range of our benefits
Me Tono Ināianei! Apply Now!
Salary range: $88,000 to $104,000 per annum
Applications close: Monday, 13 April 2026
Find a copy of the position description here
A current full NZ drivers license is essential.
The role is deemed safety-sensitive and will require a pre-employment drug and alcohol test prior to offer. A current full clean driver's license is essential and if successful you will be warranted by Auckland Council allowing you to enter premises and inspect breaches or offences.
Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.
Auckland Council serves over 1.5 million Aucklanders providing services, policies and decision-making.
We’re here to serve Auckland and build a more prosperous region, one that gives a voice to our citizens, and makes it a great place to live, visit and invest.
Our talented people support Auckland’s elected representatives by providing specialist advice, implementing decisions and delivering services like rubbish and recycling, resource and building consents, bylaws, events and parks.
Our vision is to create a world-class city where talent wants to live. If you are interested in working for Auckland, visit our career website (careers.aucklandcouncil.govt.nz) or check our 'Jobs' and 'Life' tabs.
Auckland Transport, Tātaki Auckland Unlimited, Watercare are independent council-controlled organisations that look after specific council assets or activities on our behalf.
