Job Description

Under the direction of the Chief Compliance Officer, this position is responsible for implementing the Bank's Consumer Compliance Program. If applicable or appropriate, assists in business units’ compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures including but not limited to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

• Conducts complex quality assurance reviews to validate the effectiveness of the business unit compliance programs and related operational processes. Reviews quarterly monitoring assessments submitted by the business units. Tracks all identified compliance issues, and facilitate the timely resolution of correction action of such issues. Provides direction and feedback to the business units on the quarterly monitoring assessment process and the issue tracking process. Provides direction on the overall Consumer Compliance Monitoring Program and monitoring schedule.
• Provides direction for the Bank’s Consumer Compliance Program. Assists the business units with developing and updating their respective compliance risk assessments, including identifying and measuring regulatory compliance risks, assessing the key controls, and addressing gaps in risk management. Facilitates the development and maintenance of the entity-wide Consumer Compliance Risk Assessment. Analyzes and reports on changes in banking laws and regulations, industry trends, and best practices in consumer compliance risk management, and facilitate the timely implementation of regulatory changes.
• Develops and maintains the Bank-wide compliance policies and procedures for products and related services, and assists the business units in developing and maintaining department-level processes and procedures. Develops, updates, conducts, or facilitates consumer compliance training for the Board, management, and employees. Assesses business unit compliance training requirements. Provides direction on the overall Consumer Compliance Training Program and training schedule.
• Provides compliance support and guidance to the Bank, including but not limited to compliance support related to the Bank's new or changed products or services, marketing materials, and forms and notices. Leads or participates in compliance meetings, working groups, and taskforces. Consult with legal counsel, regulatory agencies, vendors and compliance organizations, as needed.
• Promotes a robust Bank-wide compliance culture, through demonstration of compliance knowledge and experience, skillful and effective communication, development of strong internal relationships, and continual development and reinforcement of compliance as a core competency. Responsible for having and maintaining a superior understanding of Bank’s products and services, policies, procedures, and processes, as well as all consumer compliance laws and regulations that affect the Bank's operations, keeping abreast of any regulatory changes, and ensuring that any regulatory changes are properly incorporated into risk and compliance monitoring systems.
• Facilitates reports to executive management, governing committees, and the Board of Directors on the status of the program. Facilitates the compliance and operations portions of the regulatory compliance examinations and audits, including exam/audit preparation and exam/audit management. In addition, facilitates the development of written responses to any actual or potential issues or findings.
• Performs all other job-related duties as required or assigned.

This position requires use of a personal computer and other standard office equipment. Lifts, moves, carries, transports files up to 10 lbs.

Education: Bachelor’s Degree from accredited institution or equivalent work experience.

Experience: Minimum 12 years extensive work experience in banking / audit / regulatory compliance with 1 to 2 years supervisory / leadership / management experience. Process improvement / project management experience with lead roles also required.

Technical Skills: Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and Power Point) or similar software. Knowledge of or ability to use Bank software and systems. Working knowledge of banking laws and regulations and complex database systems.

Other Job Qualifications: Should be a self-starter, able to prioritize work to achieve the required objective in a timely manner. Must be flexible, able to work on multiple projects that may require restructuring due to shifting demands, unforeseen events and changing priorities. Able to identify and define problems; conduct research and analyze information and various situations relating to data management issues. Must be able to recommend alternatives or solutions. Must have excellent verbal and written communication skills, as well as training/presentation skills. Must be able to discuss solutions and alternatives to complex compliance issues clearly and concisely with any level of staff person. General knowledge of accounting principles required. Able to work evenings, weekends, and holidays as necessary. Must be able to provide own transportation and arrive at intended destination in a timely manner or as required. Must be able to travel by air.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers