Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Senior Compliance Associate serves as a skilled and knowledgeable contributor to organizational and customer adherence to alarm industry regulations, as well as company-wide compliance with applicable laws and regulations. Responsibilities include conducting regulatory research, acting as a primary resource for policy and process inquiries, ensuring that our client and its customers maintain full compliance with relevant legal standards, and supporting tracking and maintenance initiatives. This role requires a professional who is skilled, driven, detail-oriented, and adept at problem-solving.

As a Senior Compliance Associate, You Will…

• Review and verify whether our client and its customers are meeting their alarm regulatory requirements, closing gaps as identified and working with others internally and externally as needed.
• Interpret and implement timely updates to alarm regulatory changes.
• Organize, track, and maintain up-to-date files, licenses, documentation, and policies.
• Investigate and resolve alarm regulation compliance issues and questions as they arise.
• Assist with building efficiencies into Frontpoint’s and its customers’ alarm regulatory compliance.
• Assist with building and maintaining Frontpoint’s overall compliance function, including helping implement policies, systems, or controls to reduce risk.
• Prioritize tasks and meet deadlines to help ensure Frontpoint is demonstrating regulatory compliance.
• Stay up to date with regulatory changes and help educate employees about regulatory and legal requirements.

As a Senior Compliance Associate, You Need…

• High School Diploma required; Bachelor’s degree preferred.
• At least two years of relevant professional experience.
• Strong organizational, written, and verbal communication skills, with a rigorous focus on accuracy and detail.
• Proven ability to manage multiple priorities, take ownership, and consistently meet key deadlines.
• Demonstrated capability to exercise sound judgment and discretion on critical compliance matters.
• Self-motivated and able to thrive independently within a fast-paced, team-oriented environment.
• Openness to receiving, processing, and integrating constructive feedback.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.