Job Description

Grow Here. Go Further.

Senior Complex Casualty Claims Resolution Specialist - Northeast Region

At Liberty Mutual, we do more than offer a job in claims. We offer the opportunity to build a lasting career. Through ongoing development, coaching, technical training, mentoring, and internal mobility, we help high-performing and motivated claims professionals continue growing throughout their careers. Whether your long-term goals include people leadership, technical claims, litigation, specialty operations, quality, strategy, or another area of the business, we provide opportunities to expand your expertise and take on greater responsibility.

Trusted to Decide. Empowered to Lead.

Complex claims require experience, judgment, confidence, and the ability to make thoughtful decisions in uncertain and high-stakes situations. At Liberty Mutual, we trust our claims professionals to lead their work. In this role, you will be empowered to make timely decisions within your authority, while having access to experienced leaders, technical specialists, legal partners, and other resources when collaboration is needed.

About the Role

As a Senior Complex Casualty Claims Resolution Specialist, you will manage high-severity personal lines auto and homeowner’s liability claims involving significant injuries, complex liability questions, attorney representation, and litigation.

Responsibilities

• Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.
• Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences as required.
• Communicates proactively and clearly with policyholders, witnesses, and claimants in order to gather information regarding claims.
• Responds to various written and telephone inquiries including status reports in a timely and professional manner.
• Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority.
• Contributes to a culture of innovation, positivity, and engagement through collaboration, continuous improvement, and active participation in team initiatives.
• Effectively prepares and delivers presentations by gathering and organizing key information, identifying relevant facts and insights, tailoring content to the audience, and communicating information clearly, concisely, and professionally.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Responsible for managing the practices and billing activities of outside and in-house counsel.
• May assist in the absence of the Claims Unit Manager, representing the company on matters involving state or federal regulatory agencies.
• May be involved in special projects and/or mentoring at the direction of local management.

Ideal Experience Includes:

• 5+ years managing complex and litigated casualty claims
• Homeowner’s experience
• Deep expertise handling severe to catastrophic injuries and fatalities
• Strong analytical thinking, negotiation skills, and sound judgment
• Ability to thrive in a fast‑paced, high‑stakes environment
• Professionalism, empathy, and exceptional communication skills

Competitive Bonus Opportunity

External candidates with an active FL or TX All‑Lines Adjuster License (CEs current) may qualify for a $2,500 sign‑on bonus.

Where You Can Work:

If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote. Candidates located in the Eastern or Central time zones would be most ideal as this position supports claims located in the Eastern Time Zones.

Hub Locations:

Chandler, AZ

Clifton Park, NY

Columbus, OH

Indianapolis, IN

Lake Mary, FL

Liberty Lake, WA

Marlton, NJ

Plano, TX

Suwanee, GA

Naperville, IL

Westborough, MA

Travel: 10% for mediations, arbitrations, trials, or in‑person events.

Your Expertise Opens Doors

The work you do here can be the foundation for what comes next. As you build technical depth, demonstrate leadership, and expand your impact, you will have opportunities to pursue new challenges and advance within the organization.

At Liberty Mutual, growth is not limited to one job title and trust is not limited to one decision. We give you the opportunity to build your career and the authority to make a difference.

Training That Sets You Up for Success:

Your growth begins on day one. Active engagement and reliable attendance during training are mandatory and crucial to your success in this high‑impact role.

Qualifications

• Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco