Job Description

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link

About This Role:

We’re looking for a full-time Senior Compensation Analyst to join our People team, reporting to the Strategic Total Rewards Partner. This role is a hybrid role based out of Hyderabad, India.

In this role, you’ll play a key role in attracting and retaining top talent by supporting the design, analysis, and administration of competitive and equitable compensation programs, with a primary focus on the India market. This is a great opportunity for someone who thrives in a high-growth, tech-driven, PE-backed environment and enjoys working cross-functionally with teams like Total Rewards, People Partners, Talent Acquisition, and business leaders. The ideal candidate brings strong skills in compensation analysis, market benchmarking, and data-driven decision-making.

What You'll Do:

• Conduct compensation analyses and benchmarking using survey data to assess market competitiveness for India-based roles.

• Track emerging compensation and benefits trends, statutory updates, and competitive practices across the India market to support data-driven program decisions.

• Support the development and maintenance of salary structures, pay bands, and job leveling frameworks.

• Assist with annual compensation cycles, including merit, promotion, and salary review processes, ensuring data integrity and timely execution.

• Partner with HRBPs and Talent Acquisition to provide compensation guidance on offers, promotions, and internal transfers.

• Identify and flag pay compression or equity issues and recommend corrective actions.

• Prepare compensation reports, dashboards, and analyses to support data-driven decision-making by HR and business leaders.

• Maintain compensation data in the HRIS and ensure accuracy across systems and tools.

• Support pay transparency initiatives, including the maintenance and communication of compensation ranges.

• Contribute to documentation of total rewards policies, job descriptions, and process guidelines.

• Collaborate with Finance and HR Operations to support budgeting and reporting for India compensation programs.

• Provide analytical support for broader global total rewards projects as needed.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• Minimum of 8 years of experience in compensation, total rewards, or HR analytics

• Solid understanding of compensation fundamentals, including job evaluation, salary benchmarking, and pay structure design.

• Experience working with compensation survey tools (Mercer, Aon/Radford, WTW, Zinnov or similar) and interpreting market data.

• Strong analytical and Excel/Google Sheets skills; ability to work with large datasets and build clear, actionable reports.

• Familiarity with India compensation practices, statutory benefits (PF, gratuity, etc.), and local market norms.

• Experience with HRIS platforms (e.g., Workday, SAP SuccessFactors) and ability to pull and manipulate data.

• Strong attention to detail, organizational skills, and ability to manage multiple priorities.

• Effective communication skills with the ability to present data clearly to non-technical stakeholders.

• Availability for some overlap with US Central Time hours for collaboration with the global team.

Preferred Skills:

• Experience in a tech company or PE-backed, high-growth organization.

• Exposure to global or multi-country compensation programs.

• Certification in compensation (e.g., CCP, GRP) or active pursuit of one.

• Experience supporting equity or incentive plan administration is a plus.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits:At Gainsight, we believe great work happens when teammates feel fully supported.

• We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core ValuesWe are guided by our values and our mission to be living proof you can win in business while beingHuman-First Learn morehere

Our Growth OpportunitiesFrom mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody VideosNo explanation needed. Just watch themhere!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.