KAIZEN Asset Management Services

Senior Community Manager

KAIZEN Asset Management Services  •  Dubai, AE (Onsite)  •  4 months ago
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Job Description

KAIZEN Asset Management Services is a premier property management firm in Dubai, established in 2006. As the first ISO 9001:2015 certified provider in the region, KAIZEN AMS delivers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With a portfolio valued at AED 19 billion spanning over 130 projects, KAIZEN AMS has built a trusted brand and earned the confidence of prominent real estate clients across the UAE.

We are seeking a highly motivated and experienced Senior Experience Manager to join our team. At KAIZEN, we are dedicated to creating vibrant, sustainable communities that deliver exceptional living experiences for residents.

Key Responsibilities:

  • Lead and oversee community management operations, including financial performance, maintenance, and resident experience.
  • Ensure compliance with all applicable laws, regulations, and owners’ association bylaws.
  • Drive service excellence by monitoring service providers’ adherence to company SLAs and KPIs.
  • Develop and implement strategies to optimize building performance and enhance community experience.
  • Collaborate with cross-functional teams to elevate service delivery and overall resident satisfaction.
  • Champion initiatives focused on sustainability, environmental stewardship, and technology integration.
  • Build and maintain strong relationships with key stakeholders, including property owners, vendors, and regulatory authorities.
  • Evaluate operational efficiency and recommend improvements for building management processes.
  • Prepare and present comprehensive reports to senior management and clients.
  • Stay informed on industry trends, best practices, and legal developments to maintain a competitive edge.

Requirements

    • Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).
    • Minimum of 5 years of experience in owners association management.
    • certification in property management or owners association management (e.g., CMCA, M100, PCAM).
    • Strong knowledge of local laws and regulations related to owners' associations.
    • Exceptional communication and interpersonal abilities.
    • Proficiency in financial management and reporting.
    • Commitment to sustainability and environmental stewardship.
    • Technologically sawy with experience in property management software.
KAIZEN Asset Management Services

About KAIZEN Asset Management Services

Founded in 2006, KAIZEN Asset Management Services is amongst the top 20 property management firms in Dubai. Being the first ISO 9001:2015 certified provider, Kaizen AMS offers end-to-end solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. Kaizen AMS has an asset management portfolio valued at AED 19 billion across 130+ projects. We are also a proud corporate member of the U.S. Green Building Council.

Banking on its approach of ‘Creating Memorable Experiences’, KAIZEN AMS has established itself as a distinctive brand within the UAE market. The properties managed by Kaizen AMS have some of the highest occupancy rates across the U.A.E. Kaizen AMS has earned the trust vote of notable real-estate clients in the UAE such as -Emirates REIT, Dubai South, Al Futtaim, Al Fardan, Binghatti and Select Group to name a few.

Kaizen AMS operates under the unparalleled leadership of its CEO, Mr. Fadi Nwilati - a licensed CPA in Colorado, USA and certified by George Washington University. He holds over 12 years of investment and real estate experience within the Middle East in the commercial and residential sectors.

Under Fadi’s visionary leadership, KAIZEN AMS has earned several prestigious industry awards including the - IRECMS Awards, Smart Built Environment Awards, Superbrands, Gulf Real Estate Awards for ‘Best Employer in Real Estate’ and ‘Best Consultancy in Real Estate’ - 2018 to name a few. Kaizen AMS has also been recognized as one of the most Influential Companies by the prestigious CM Today publication.

For more information, please contact Kaizen AMS via WhatsApp at +971 58 877 5566, via email at info@kaizenams.com, or call the Customer Service center at 800 KAIZEN (524936).

Follow us on:

LinkedIn: https://www.linkedin.com/company/kaizen-ams

Facebook: https://www.facebook.com/kaizenassetms

Instagram: https://www.instagram.com/kaizen_ams/

Industry
Real Estate & Property
Company Size
201-500 employees
Headquarters
Dubai, AE
Year Founded
2006
Website
kaizenams.com
Social Media