Job Description

Join our team and what we'll accomplish together

Are you ready to be part of a dynamic team shaping the future of technology? At TELUS, we're not just a telecom company – we're a world-leading tech innovator on a mission to make life easier for millions!

As the Customer Digital Solutions and Product team within CIO, we're the driving force behind TELUS' evolution into a global tech powerhouse. We simplify the path to production, empowering teams to build smart, customer-centric solutions that deliver exceptional experiences across our ecosystem.

Our passionate collective brings together the brightest minds in technology – from visionary strategists and product leaders, creative UX designers to innovative developers and technical program managers. This diverse team collaborates to push boundaries and drive digital transformation.

What sets us apart is our unwavering commitment to integrity, collaboration, and innovation. We're not just building technology; we're creating positive change in our communities. Our mission extends beyond business objectives to connect all Canadians, ensuring everyone can participate in our digital world.

Are you ready to innovate, collaborate, and make a real difference? Join us in creating a friendly future through technology.

What you'll do:

As the Senior Communications Manager for the Customer Digital Solutions & Product - Strategy & Chief of Staff team, you will be the primary architect of our internal and external narrative. You will lead the orchestration of high-stakes communications—from CEO Board updates to Executive Leadership Team (ELT) briefings—ensuring our strategic vision is articulated with clarity and impact.

You are a master storyteller who can pivot corporate identity through compelling narratives, translating complex technological and strategic concepts into digestible, inspiring content for audiences at all levels. Your work will drive change, influence decision-making, and elevate our team’s market eminence.

• Lead Executive Communications: Orchestrate internal updates for executive audience (including, but not limited to, CEO, Board of Directors and Executive Leadership Team across a diverse range of programs and strategic initiatives.
• Narrative Orchestration: Communicate strategic objectives and priorities through expert storytelling, ensuring a consistent and compelling voice across all audiences and platforms.
• Strategic Translation: Translate complex technical roadmaps and strategy frameworks into easy-to-understand narratives for non-technical stakeholders.
• Drive Team Rhythm: Own the team-wide communications calendar and operating rhythm, including leadership meetings, team updates, and defining the "who, what, when, and how" of our internal team operations and engagement.
• External Eminence: Partner with Corporate Communications and Public Relations/Government Relations teams to lead strategic communications supporting external events, market eminence initiatives, thought leadership, award nominations, executive briefs, and public relations efforts.
• Influence & Change Management: Tailor communications to diverse leadership roles to build consensus, drive organizational change, and support strategic decision-making.
• Communications Effectiveness: Define and track key metrics including engagement rates, quality, and share of voice to continuously measure impact and refine communications approach.

What you bring

• Strategic Storyteller: 7+ years of experience in corporate communications or executive speechwriting, with a proven ability to influence senior-level stakeholders.
• Complexity Specialist: Exceptional ability to synthesize complex strategy and technology concepts into clear, actionable, and engaging content.
• Operating Rhythm Expert: Demonstrated experience managing complex communication calendars and internal operating cadences for large, fast-paced organizations.
• Collaboration Master: Strong interpersonal skills with the ability to build rapport across PR, Government Relations, and various business units.
• Brand Advocate: A passion for customer experience and a deep understanding of how to align internal culture with external brand eminence.