Senior Commercial Service Center Representative Objective
To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To train and provide support and assistance to the Commercial Service Center team. To assist management with projects, as well as represent the department as a subject matter expert.
Senior Commercial Service Center Representative Responsibilities
Complete service requests on complex commercial accounts including advanced certificates of insurance, endorsements, and renewal reviews.
Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes.
Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling.
Support agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures.
Senior Commercial Service Center Representative Qualifications
Required
High school diploma or equivalent required.
Two to three years insurance related experience required.
Experience using Microsoft Word, Excel, and PowerPoint required.
Valid driver license with an acceptable driving record.
Designations in AINS or CIC required, or actively being pursued.
Must be willing to pursue self-development training.
P/C License required.
Preferred
Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance.
One year of professional office experience is preferred.
Note: If a candidate is not identified, a Commercial Service Center Representative may be considered based on level of experience.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
We were founded in 1949 by Michigan farmers—members of Michigan Farm Bureau—who wanted an insurance company that worked as hard as they did, gave honest service, and cared about Michigan’s future.
Those values still guide us today and are a big reason why we are known as Michigan’s Insurance Company, dedicated to protecting the farms, families, and businesses of this great state.
Our 450 agents across Michigan provide a full range of insurance services—life, home, auto, farm, business, retirement, Lake Estate®, and more—protecting nearly 500,000 Michigan policyholders.
One of America's Best
We’re proud that we have helped thousands of Michigan families achieve financial security through our life insurance and retirement plans. In fact, we are consistently named one of the top 50 life insurance companies in America year after year, based on strength stability and outstanding financial performance. This rate, awarded by the Ward Group, recognizes Farm Bureau Life as one of the safest life insurers in America.
We are also rated Excellent by A.M. Best, one of the top monitors of the insurance industry. Nobody cares as much about protecting you, your family, and your future as we do. Read more about our ratings here.
Mission Statement: Protecting the People of Michigan from the Risks of Everyday Life
