Work Location: Los Angeles, CA, USA
Onsite or Remote
Flexible Hybrid
Work Schedule
Monday - Friday; 7:30 AM - 4:00 PM
Posted Date
03/02/2026
Salary Range $33.27 - 47.77 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
29166
As a Senior Collections Representative, you will oversee a designated portfolio of inpatient and outpatient claims to maximize collection outcomes. In this role, you will conduct thorough and strategic account reviews, lead efforts to resolve reimbursement discrepancies with third-party payers, and implement proactive follow-up strategies to accelerate account resolution. This position requires strong communication skills to work effectively with insurance providers, patients, and internal departments while gathering essential information and addressing payment challenges promptly. You will play a key role in optimizing account management efficiency and ensuring timely resolution within the revenue cycle process.
Salary Range: $33.27 – $47.77 /hourly
We are seeking a self-directed, detail-oriented individual with:
High school diploma or General Education Diploma (GED) (Required)
5+ years of progressive experience in collections, including substantial experience in complex collections investigations and resolution (Required)
Comprehensive understanding of UB04 requirements and advanced knowledge of medical billing processes, including familiarity with Medicare and Medicaid regulations
Advanced proficiency in analytical tools and software, with demonstrated expertise in Excel/spreadsheets for data analysis and reporting
In-depth knowledge of collection techniques, laws, and regulations, including AB1455, the Knox-Keene Act, Health & Safety Codes, and other applicable statutes
Extensive familiarity with medical terminology, CPT and HCPCS codes, and healthcare networks including IPAs, HMOs, PPOs, PCPs, as well as contract affiliations and provider networks
Exceptional verbal and written communication skills, including the ability to convey complex information clearly and concisely
Advanced proficiency in Microsoft Office applications, particularly Excel for complex data analysis and Word for documentation and reporting
Proven ability to manage multiple priorities, meet deadlines consistently, and work both independently and collaboratively within a team environment
Ability to interpret and apply payer contracts, negotiate payment terms, and process contractual adjustments effectively
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.
Comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, UCLA Mattel Children's Hospital, UCLA West Valley Medical Center and the UCLA Medical Group with its wide-reaching system of primary-care and specialty-care offices throughout the region, UCLA Health is among the most comprehensive and advanced healthcare systems in the world.
Our physicians are world leaders in the diagnosis and treatment of complex illnesses, and our hospitals are among the best in the country. Consistently ranked one of the top ten hospitals in the nation and the best medical center in the western United States by U.S. News & World Report, Ronald Reagan UCLA Medical Center is at the cutting edge of biomedical research, and our doctors and scientists are leaders in performing pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment, and bringing the latest discoveries to virtually every field of medicine.
