Job Description

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

ABOUT THE ROLE

We are seeking an experienced Senior Commercial Counsel with substantial experience in consumer-facing technology businesses to join our global Legal & Corporate Affairs team at an exciting period in Trustly's growth. You will be responsible for partnering with our commercial teams to draft, negotiate, and close a wide variety of transactions across the EU and UK. This role will work cross-functionally with product, go-to-market, consumer partnerships, compliance, and operations teams at Trustly to support the sustainable growth of a hyper-scale business across the EU and UK. You will manage multiple simultaneous complex negotiations, requiring the ability to prioritise effectively and deliver high-quality work under tight deadlines.

You will be a highly commercial and pragmatic individual who thrives on closing deals and enjoys partnering closely with business teams, to speak with "one voice" to external counterparties whilst launching and scaling products and services. You will possess strong experience working from counterparty's terms and templates, with strong commercial judgment and the ability to efficiently negotiate and close deals whilst protecting Trustly's interests. You will be comfortable pushing back strongly on firm redlines when required - including with internal stakeholders - whilst remaining creative and solutions-oriented when finding paths forward through complex negotiations. You will take pride in being proactive, extremely responsive to the business teams, protecting the business, and enabling innovation through creative legal solutions.

WHAT YOU’LL DO

• Lead the negotiation, drafting, and review of large, complex commercial agreements with merchants, partners, and financial institutions, including payment processing agreements, merchant services agreements, API agreement, IP licences, data processing agreements, procurement agreements, and third-party provider (TPP) relationships.
• Draft, review, and negotiate consumer terms and conditions, privacy policies, and other consumer-facing legal documentation in compliance with EU and UK consumer protection regulations.
• Demonstrate strong expertise in working from counterparty's terms and templates, efficiently identifying and negotiating key commercial and legal issues to close deals quickly whilst protecting Trustly's interests.
• Proactively manage and lead negotiations and build strong alliances with our commercial team in order to do so, managing multiple high-priority negotiations simultaneously with a focus on getting deals across the line.
• Partner closely with the Sales team to ensure alignment on negotiation strategy and present a unified voice to external parties, whilst maintaining appropriate independence to push back on Trustly's firm redlines when necessary.
• Quickly understand Trustly's payment products, technology platform, and integration methods to provide informed, practical legal advice that accounts for technical realities and business objectives.
• Advise product, marketing, and business teams on consumer protection requirements, marketing and advertising regulations, and regulatory compliance for consumer-facing initiatives, reviewing and approving consumer communications and marketing materials.
• Partner with Privacy and Compliance teams to ensure consumer-facing products and services meet data protection and privacy requirements, including consent management, transparency obligations, and data subject rights.
• Develop and maintain Trustly's standard form agreements, playbooks, and contracting processes to streamline efficiency, maintain compliance, and mitigate risk.
• Support the launch of new consumer-focused product initiatives in partnership with Product Counsel, coordinating with Risk and Compliance teams to ensure commercial agreements comply with applicable laws and regulations.
• Provide strategic legal advice on contract interpretation and dispute resolution.

WHO YOU ARE

• Law degree (LLB, LLM, or equivalent) and qualified solicitor, barrister, avocat, or equivalent legal qualification in the UK or another EU member state, with experience at a consumer-facing technology business (strong private practice background is required).
• Strong technical aptitude to quickly understand complex technology products and payment systems, with a proven track record of successfully partnering with Sales and business teams.
• Comfortable and confident pushing back strongly on firm legal and commercial redlines, including with internal teams, whilst maintaining collaborative relationships and demonstrating creativity and resourcefulness in finding solutions to complex negotiation roadblocks.
• Proactive, highly responsive, and service-oriented approach to supporting business teams, with genuine enjoyment of closing deals and getting transactions across the line, demonstrating a results-driven mindset and entrepreneurial nature with a bias for action.
• Experience drafting and negotiating large commercial contracts, consumer terms and conditions, privacy policies, and other legal documentation for digital products and services. Experience in FinTech, payments, or financial services strongly preferred. Experience in gaming is a plus.
• Knowledge of marketing and advertising regulations, distance selling regulations, and e-commerce requirements.
• Strong ability to balance regulatory compliance and consumer protection with business objectives, with excellent written and verbal communication skills to explain complex legal issues in simple terms.
• Experience managing consumer complaints, disputes, or regulatory inquiries, and familiarity with consumer product compliance across multiple EU jurisdictions is desirable
• Fluency in French highly desirable.

WHAT WE OFFER

At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.

Our Fantastic Benefits (varies by location)

🌴 20 to 30 days of holiday to support a healthy work-life balance

🥳 Monthly team outing allowance to enjoy social events with your colleagues

👶 Parental leave top-up additional support for new parents

☕ On-site perks to make your workday smoother

💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.