Job Description

Senior Commercial Coordinator, Travel Retail

Location: CHANEL Head office, London

Reports to: Fragrance & Beauty Director Travel Retail UK, Ireland & South Africa

Contract: Permanent, Full-time

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL:

Managing the day-to-day running of the Travel Retail Department acting as a key support to the Fragrance & Beauty Director for Travel Retail UK, Ireland & South Africa. You are the go-to person for data and insights across the department, the key liaison between office and field teams, and own the end-to-end creation of highly detailed retailer documentation to ensure the successful launch of the marketing calendar. The role also provides proactive commercial and operational support to National Accounts, Head of Sales, Retail Development Managers and field teams -translating priorities into clear actions, deadlines, communications, and ensuring office and field teams remain aligned. A confident communicator and analyst, you work cross-functionally with Marketing, Finance, and external retail partners, with a genuine passion for Fragrance & Beauty industry.

What impact you can create at Chanel:

General Duties (90%)

Ownership of Product Catalogue, Campaign Launches & Discontinuations

• Own the retailer catalogue and product line documentation: new line forms, campaign pricing, stock sheets, training materials, travel retail catalogue updates and discontinuations, supporting the National Account Manager
• Maintain retailer-specific product assortments, including D365 inclusions and exclusions, supporting range reviews, distribution, and vendor-level assortment management
• Manage end-to-end cycle launches across multiple retailers through cross-functional collaboration with Marketing, Local Market, Finance, distribution centres and E-Retail
• Ensure launch readiness and correct in-store and online execution across all retailers

Sales & Data Analysis

• Track and produce weekly performance reports by synthesising multiple data sources including retail sales, passenger data, industry trends and campaign results
• Deliver retailer-, store- and SKU-level analysis to identify performance trends, opportunities and risks, store grading reviews and premium range evaluations
• Support Midterm Plans, quarterly Budget Presentations and conference decks with clear, impactful data visualisation

Confidential Commercial Administration

• Generate and distribute highly confidential price increase documentation across UK, Ireland and South Africa
• Produce monthly target templates & sales reports for field teams in partnership with Finance
• Manage and refine Support Order Forms and Tester Order Forms
• Manage invoice processing and raise POs, liaising with Finance and vendors to ensure accurate coding and timely payment

Systems & Process

• Lead data stewardship for Travel Retail distribution doors (e.g. Reltio & Compass code set-up), supporting departmental system rollouts and cross-functional data alignment

Collaboration & Communication

• Coordinate day-to-day requests, store-level information, field updates and operational follow-through to ensure office and field teams remain aligned
• Lead bi-weekly meetings with the Marketing team to ensure tight collaboration and communication between departments
• Lead end-to-end planning of major retailer events to strengthen retailer relationships, including bi-annual strategy meetings and retailer conferences
• Plan and coordinate quarterly Cycle meetings and team offsites/events
• Other ad hoc duties as required

Personal Assistant Duties (10%)

• Manage Director's travel, both domestic and international, and assisting with travel agendas via Concur
• Organise team events, lunches and meetings

What you will bring to the role:

• 2+ years of experience in a similar or comparable role
• Exceptional Excel and PowerPoint skills (including advanced formulas, Pivot Tables and data manipulation), with the ability to produce accurate analysis, clear reports and impactful presentations
• Strong, proven ability to build relationships and an excellent communicator
• Highly organised with ability to plan, prioritise and deliver multiple deadlines under pressure
• Experience managing confidential commercial information (e.g. pricing)
• Passion for the Fragrance & Beauty industry
• Willingness to learn, take ownership and develop commercial knowledge across the Travel Retail business

You are energised by:

• Taking ownership of your own deadlines and priorities, with a strong eye for detail
• Being analytical and commercially driven, using multiple data platforms to generate insights that are commercially valuable to the Director and wider business
• Being a key member of a small team in a busy, fast-paced department
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What you would gain from this experience:

• Deep understanding of the Fragrance & Beauty industry within the Travel Retail market
• The opportunity to make your mark as a central point of contact, working closely with Head of Sales, National Account Management, Retail Development Managers, Marketing, Design and Finance
• A varied role within a tight-knit, high-performing team where collaboration across departments is at the heart of everything you do
• The UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey

*Please note, due to the summer period, we will be screening applications in September

Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependent and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.