Job Number:
34033
Location:
Phoebe Putney Memorial Hospital
Street Address:
417 W 3rd Ave
City, State:
Albany, Georgia
Zip Code:
31701
Department:
PPMH PATIENT ACCOUNTING
Shift:
First Shift
Job Type:
Full time
Posted Date:
2026-04-30Supervises the collection efforts of all self pay accounts
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Provides and maintains monthly reports on productivity, account status and collection efforts of in house and vendor accounts
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Maintains and monitors in house payment plans
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Monitors the bad debt activities within the Patient Financial System to ensure policy guidelines are maintained
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Understanding of collection laws as well as insurance payer and collection issues.
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Utilizes available statutory and regulatory directives to secure payment for the organization.
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Timely review and monitor assigned accounts for collection efforts while providing good customer service.
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Collect payments in accordance with health system policies.
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Identify issues or concerns that attribute to account delinquency and report to Manager.
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Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account.
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Locate and monitor overdue accounts, using collection software and predictive dialer.
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Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met.
Additional Duties
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Adheres to the hospital and departmental attendance and punctuality guidelines.
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Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
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Performs other duties as required and completes all job functions as per departmental policies and procedures.
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Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
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Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
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Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
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Wears protective clothing and equipment as appropriate.
QUALIFICATIONS
Education and Experience
Education Level
Education Details
Experience
Experience Details
Required/
Preferred
Associate's Degree
Business or health care
Required
or
High School Diploma or GED
and
4 years
additional relevant experience
Required
Work Experience
Experience
Experience Details
Required/
Preferred
=> 3 years
Experience in a collections role within a health care setting
RequiredSenior Collections Specialists
Phoebe Putney Health System (PPHS) is a not-for-profit healthcare delivery system that serves more than half a million residents in Southwest Georgia. With more than 4,300 employees, the system is made up of three hospitals, family medicine clinics, rehabilitation facilities and specialty physician offices. Phoebe Physicians, our employed-physician group, includes well over 300 clinicians who work in 42 clinics in 9 counties. Phoebe’s facilities, advanced medical technologies and treatments, and highly-qualified professionals have distinguished the system as a healthcare leader.
Founded in 1911, Phoebe Putney Memorial Hospital (PPMH) is the health system’s flagship hospital and one of Georgia’s largest comprehensive regional medical centers with 691 beds. PPMH offers medical-surgical care, emergency treatment, cardiac care, obstetrics, pediatrics, wound care and a woman’s health center as well as many services, including: state-of-the-art Cancer Center, Heart & Vascular Center, and the region’s only provider of neonatal intensive care.
Additionally, PPHS includes Phoebe Sumter Medical Center, a 76-bed community hospital in Americus, Ga., and Phoebe Worth Medical Center, a 25-bed critical access hospital located in Sylvester, Ga.
