Job Description

The Collections Specialist’s main objective is to be responsible for managing overdue accounts, contacting customers with outstanding payments, and assisting in the collection of debts. Your role involves implementing strategies to recover outstanding balances, maintain customer relationships, and ensure compliance with company policies and regulations.

Job Responsibilities

• Contact clients, proactively, before their payment due dates to remind them about upcoming payments.
• Monitor overdue accounts and follow up on missed payments through emails, calls, and letters.
• Update account status, payment arrangements, and communication records accurately in the system.
• Collaborate with internal teams, such as credit and finance, to resolve payment issues and address customer concerns.
• Escalate unresolved cases to management or legal departments as necessary for further action.
• Provide timely and accurate reports on collection activities, account statuses, and recovery efforts.

Requirements

• A bachelor's degree in Finance, Accounting, or related field may be preferred.
• 1-3 years of proven experience in collections, debt recovery, or related roles within the financial services sector.
• Strong negotiation skills with the ability to communicate effectively and empathetically with customers in challenging situations.
• Knowledge of debt collections, regulations, and best practices in the mortgage and financing industry.
• Detail-oriented with good organizational skills to track multiple accounts and payment arrangements.
• Ability to work well under pressure, meet deadlines, and handle sensitive financial information confidentially.
• Proficiency in using collection software, MS Excel, and other tools for recording and tracking collection activities.