Job Description

Senior Collections Specialist

Contract Position: 12 Months
Location: Coral Gables, FL (On-site)
Schedule: Standard Hours (8:00 AM - 5:00 PM)

Our client is a leading energy company seeking an experienced Collections Specialist to join their team. This role offers the opportunity to work with a Fortune 500 organization in the utilities sector, managing complex collection processes and contributing to financial recovery efforts.

Key Responsibilities

• Manage a diverse portfolio of delinquent accounts across all aging buckets (1-120+ days)
• Handle specialized collection queues including First Payment, Defaults, Write-offs, Legal, and Bankruptcy cases
• Execute daily collection activities through multiple channels: phone calls, emails, texts, and formal correspondence
• Maintain systematic follow-up processes to ensure customer payment commitments are honored
• Collaborate with cross-functional teams including Customer Service, Product, Billing, and Legal departments
• Prepare comprehensive weekly forecasts and progress reports segmented by aging categories
• Analyze accounts receivable data and identify non-payment trends and patterns
• Structure and manage payment plans, process payments, and evaluate extension eligibility
• Conduct skip tracing activities and coordinate field assignments for unlocatable accounts
• Investigate and resolve collection-related disputes efficiently and professionally
• Prepare litigation cases and coordinate with legal teams for escalated accounts

Required Qualifications

• 6-10 years of progressive collections experience, preferably in utilities or similar regulated industry
• Proven track record managing complex delinquent account portfolios
• Strong analytical skills with experience in accounts receivable analysis
• Excellent verbal and written communication skills
• Demonstrated negotiation abilities and conflict resolution skills
• Proficiency with collection software systems and CRM platforms
• Knowledge of bankruptcy procedures and legal collection processes
• Ability to work independently while maintaining attention to detail
• Customer service orientation with professional demeanor
• High school diploma required; Bachelor's degree preferred

What We Offer

• Competitive hourly rate of up to $23/hour
• 12-month contract opportunity with a stable, industry-leading organization
• Professional development opportunities in the energy sector
• Collaborative team environment with cross-functional exposure
• Opportunity to work with cutting-edge collection technologies and processes
• Standard business hours with work-life balance