TheSr.Collections AnalystIDNis responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to disputed receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropriate maintenance of the assigned customer worklist in Stryker

What will you do:

• Effectively manage a worklist comprisedbythe most complex accounts in the portfolio

• Maintain high volume portfolio’s(Average of 10K-15K invoices)

• Maintain high dollar value portfolio’s(Average of $40M-60M)

• Manage multiplecollectionsdivisions

• Understand customer profilesand their related sensitivities

• Develop strong working knowledge of customer base and company organizational structure.

• Support the training and process improvement effort.

• Achieve past duepercentage,cash collectedand DSO related goals.

• Timely escalateproblematic accounts to thecollectionssupervisor with an explanation of the issues and request assistance

• Ensurepayments from their assigned customers are received as per the established paymentterms.

• Resolve unidentified payments that have been assigned to the account.

• Issue requests for refunds of cash onaccountor credit memos as needed

• Complete the daily worklist, following the appropriate steps of the collection’s strategy.

• Timely document, log and escalate unsolved disputes.

• Complete reports on the status of delinquent accounts and related collection efforts.

• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departmentneeded for proper collections activities.

• Proactively escalate to Management, Credit and Internal Partners accounts in delinquency

• Identify and address payment concerns and red flags before they become problems.

• Work with other Invoice to Cash teams toresolve issueandimproveprocesses

• Contribute to accurate customer master data elements

• Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records

• Comply with all internal control procedures to ensure accurate financial records.

• Analyze and propose improvements to collection strategies to optimize payment recovery.

• Conduct detailed analyses of payment trends and customer behavior to inform strategic decisions.

• Identify opportunities for process improvements in accounts receivable andhelpto implement changes.

• Manage relationships with key clients: Maintain and strengthen relationships with strategic clients to ensure satisfaction and timely resolution of issues.

• Provideguidancenew employees and serve as a resource for resolving complex issues.

• Conduct detailed analyses of payment trends and customer behavior to inform strategic decisions.

• Performs other related work as assigned by management

• Accurately time management skillto demonstrate theday-to-daypriorities.

What you need:

• Technical degree or university studiesis a plus, preferably in Business Administration, Accounting, Finance or relatedfield

• Intermediate to advanced MS Office Suite

• Experienceoncollections-related systems (SAP, Oracle,JDE,)

• ExperienceonCollections tools usage

• C1 level English; other languages are a plus

• Yellow Belt Six Sigma Certification

• 4 years or more ofrelevant experience in aCollections role, Shared Service Centersenvironment.

• Experience in Collections process improvements.