Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Cloud System Administrators ensure the security, reliability, and performance of the organization’s computing platforms, servers, and hardware. They proactively monitor systems, address incidents, and maintain both cloud and data center environments. By managing operating systems, applying updates, and optimizing infrastructure, they safeguard business continuity and enable seamless operations

How will you make an impact?

• Maintain, monitor, and support a production infrastructure environment
• Supports multiple systems or applications of medium to high complexity
• Follows defined procedures to monitor systems and resolve issues
• Analyzes and reports on operational metrics to understand performance and ensure success in process improvements
• Performs routine maintenance tasks for infrastructure systems such as backups, patching, application versions, etc.
• Manage DNS, FTP, IIS, and Application environments
• Set up and maintain server system and file security
• Maintain documentation of servers and related infrastructure equipment
• Participate in the On-Call rotation
• Communicates events to stakeholders, teams, and leadership
• Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May Be Required)
• Create user accounts
• Updating Production Server Resources and Sizing
• Follow the company Code of Ethics and CXone policies and procedures at all times.

Have you got what it takes?

• Windows Server Operating System
• Microsoft OS Patching and Critical Updates
• Intermediate Level of System Troubleshooting Skills
• 5+ years working in a large production infrastructure
• 5+ years in Windows Server Administration in a Production Environment
• 5+ years configuring server hardware and OS
• Knowledge of Windows Domains, Active Directory, DNS, Mail
• Experience managing VMware environment
• Experience working with Hardware Replacements/Vendor Work

You will have an advantage if you also have:

• Experience working in a PCI / Cyber Essentials compliant environment
• Experience working with SAN
• Experience working with Okta
• Experience working with Change Management
• Experience managing HP branded servers
• Experience managing Cisco UCS
• Linux administration
• Experience monitoring and maintaining AWS environments.
• Experience working with PowerShell and other scripting languages

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

#LI-Remote

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 10713
Reporting into: Director, Cloud Systems Engineering, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.