Job Description

Does working as a Cloud Support Engineer excite you?

Would you like to work across diverse geographies?

Join our Global Support Team

Would you like to work across diverse geographies, environments, cultures and technologies? If so, then come join AkaTec, our technical support team! Akamai technical support is responsible for delivering customer experiences and success for a broad range of businesses across the globe. From high-tech tech, banking, airlines, to gaming, we ensure that their online businesses are fast, reliable, and protected.

Partner with the best

You will be the cornerstone of our support operations for the Japanese market, resolving critical technical issues, ensuring cloud system security acting as a vital bridge between our global operations and Japanese enterprise stakeholders. You will navigate the diverse expectations of the Japanese market, from the rigorous compliance of financial institutions to the high-velocity demands of the gaming industry,

As a Senior Cloud Support Engineer, you will be responsible for:

• Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security.
• Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing.
• Acting as the main contact to proactively analyze and solve technical issues.
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
• Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.

Do what you love

To be successful in this role you will:

• Have relevant experience in a similar Cloud Support role.
• Have an understanding of cloud provider ecosystems such as AWS, Azure, etc.
• Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies.
• Demonstrate experience with layer 3 and 4 technologies.
• Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
• Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security Neutralizing threats before they ever reach your data.
Content Delivery Scaling the world's biggest moments without a glitch.
AI Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!