Job Description

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

As a Cloud Solution Architect Manager, you will lead a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your business and technical expertise, you will coach the team to ensure customers get value from their MS investments such as Cloud & AI platforms and Unified support investments. As a CSA Manager, your role is pivotal in driving the success of the Cloud & AI Platforms - Customer Success Unit (CSU). You as a people manager, will deliver success through empowerment and accountability by modeling, coaching and caring.

Responsibilities

As a Senior Cloud Solution Architect Manager, you will lead a team responsible for delivering innovative and customer-centric cloud solutions. You will serve as the voice of the customer and partners, translating their needs into strategic, industry-aligned solutions that leverage Microsoft’s products and platforms. Your leadership will ensure teams follow proven methodologies and best practices to accelerate solution deployment and drive business value.

Key Responsibilities:

• Advocate for customers and partners by sharing insights, feedback, and success stories with internal teams and communities.
• Translate customer problems into scalable, industry solutions aligned with Microsoft strategy, emphasizing business outcomes and ROI.
• Proactively identify, escalate, and mitigate blockers to speed solution delivery and maximize value realization.
• Spot product and business gaps during solution delivery, communicate these gaps internally and externally, and drive improvements across business and technology areas.
• Drives team on proactively identifying and anticipating new cross-solution opportunities for Consumption, Usage & Unified expansion at scale.
• Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.
• Supports and guides team on leveraging market insights and demand signals to assist leadership in identifying relevant areas.
• Coaches and enables team on leading, mentoring, and maybe assembling virtual teams.
• Leads team on proactively identifying and anticipating gaps that drive changes and improvements to scale across customers. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Qualifications

Required/minimum qualifications,

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• Fluency in Korean is required, as the role involves working closely with Korean customers.
• Working-level business English communication skills (written and verbal) are required to collaborate with regional and global teams.

Additional or preferred qualifications,

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 5+ years experience working in a customer-facing role (e.g., internal and/or external).
• 5+ years experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.